Director of Pinellas Residential Programs (St. Petersburg)

About Us:

• If youre looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

Salary: $72,000 - $75,000

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

Preventative care is 100% covered (free) on all plans.

PTO is offered to full-time and part-time employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15,000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions: According to the mission and vision of the organization, is responsible for directing, evaluating, and supervising the operations of Residential Programs and Kitchenettes. This includes Case Management, CLAs, and Intake. Responsible for innovative program development and monitoring the outcomes of Pinellas Residential Programs

Essential Responsibilities:

1. Direct the overall operational leadership of functions, safety and staff in the Pinellas Residential Programs. Responsible for innovative program development and outcomes of residential programs
2. Provide leadership, strategy, and vision for Residential programs.
3. Ensure Sanctuary training and support for Pinellas team.
4. Responsible for annual budget and budget development for grants
5. Establish and maintain residential policies and procedures and goals and objectives
6. Direct quality assurance for Residential Programs addressing service delivery outcomes through process improvement and Key Performance Indicators.
7. Direct client data and systems to keep records on Residential Programs. Ensures that records, reports, and documentation are created promptly. Safeguards client confidentiality and ensures that all records are accurate and objective.
8. Build network of partners and referral service agencies to assist in service delivery in Residential programming
9. Ensure that all Residential Programs are designed and delivered in a manner that is consistent with the mission, vision, guiding values and program philosophy of Metropolitan Ministries
10. Select, supervise and train staff. Responsible for completing employee evaluations on those directly supervised and for ensuring that an effective employee development, discipline and recognition programs are implemented
11. Direct the day to day operations of Pinellas Programs
12. Ensure Mission statement is fulfilled with each client/staff interaction
13. Ensure dignified, effective and efficient services through coordination and communication between staff teams and departments.
14. Oversee of systems and processes that impact occupancy rate at a minimum of 95%
15. Ensure concerns or issues with clients/staff are addressed quickly through coordination of pertinent leadership staff.
16. Assist with compliance with Pinellas HMIS requirements and grant and licensing requirements
17. Maintain partnership agreements and ensure agreements are upheld and services offered are appropriate for residential programming.
18. Represent Metropolitan Ministries at community events, networks and pursues partnerships that will enhance/support services and community involvement. Provide tours of the facilities.
19. Manage and report on data, including quality performance reports. Address service delivery issues as necessary.
20. Visit and meet with community service providers to enhance knowledge and collaboration. Be knowledgeable of community resources and agencies. Attend all community meetings that are relevant to position.
21. Meet personal goals and actively contribute to the achievement of the team and organizational targets/goals as stated in the KPIs and the strategic plan. Complete other tasks as assigned.

Education and Experience:

Must have at least a Masters in the Human Services field and minimum of 5 years experience supervising providing social services to the Homeless/at risk population; proficiency with various computer applications preferred (including, but not limited to, Clarity, Word, and Excel).

Skills Requirements:

Must be able to work effectively with homeless and at-risk clients. This position requires the ability to work within a multi-disciplinary framework; should be computer literate with knowledge of Microsoft Word and Excel desirable. Must be able to communicate orally, as well as in writing, and demonstrate a high level of comfort in this performance, conducting and assisting in the conducting of meetings, etc. Strong interpersonal skills are required. This position requires a high degree of maturity, sensitivity to issues of faith and cross cultural and diversity issues, and the social skill to handle job-related matters in a professional and diplomatic manner.

Physical Requirements:

Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other:

Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Valid FL drivers license with a good driving record and insured vehicle in order to qualify for the MM driving program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [email protected]

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