Front Desk Supervisor
- Supervise Front Office employees to ensure prompt and complete resolution of guest calls and requests
- Monitor trip Advisor campaigns, VIP arrivals, breakfast coupons, Office supply inventory and Commision reconciliations.
- Oversee the Front Office Department operation and ensure all telephone calls/inquiries are answered within three rings and using proper telephone etiquette
- Ensure each employee is expected to carry out, within their capabilities, all reasonable requests by management
- Track all guest issues from various sources and report results. Identify trends for resolution.
- Address complaints; serve as Manager on Duty as needed
- Ensure all guest requests/issues are logged
- Track and maintain records of all guest issues and recovery from Tripadvisor/Guest Alerts/Glitch Log in HUBOS (once implemented)
- Monitors and reviews guest comments via the ReviewPro/TrustYou to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary
- Ensure that all department equipment is in proper working condition and that department areas and storerooms are clean
- Perform departmental administrative duties
- Assist in recruitment, hiring, training, orientation of and communication to department personnel.
- Schedule and supervise staff to ensure prompt, friendly, and attentive service
- Ensure compliance of brand standards, operating procedures and policies
- Facilitates the training and development of all employees to Yurbban Hospitality Group standards
- Bachelors Degree preferred. High School Diploma or equivalent required
- Minimum two (2) years of management experience in a Front Office Leadership role, preferably in an upscale or lifestyle brand hotel
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
- An intermediate to proficient understanding of Computer systems such as: Roommaster, Lightspeed, HUBOS, Microsoft Word, Excel & Outlook is preferred
- Enter and locate work related information using computers and/or point of sale systems
- Ability to spend extended lengths of time viewing a computer screen
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Salary according to position and experience
- Career growth opportunities within a fast-expanding group
- Continuous training through Yurbban Academy
- A workplace where professionalism and great atmosphere go hand in hand
- Quarterly afterworks and teambuilding activities
- Paid Time off, Holidays paid + your birthday off
- Discounts on all national and international stays for you, your family, and friends.
- Discounts on Wellness and GYMs
- Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)
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