BCT Reservationist- Full Time

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Overview

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home , this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Qualifications

• Proven track record of ALL of the following STRIVE values:
  Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (English & can SPEAK SPANISH)

Details

• Start Date: February 24, 2025
• Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
• Production Schedules available: Regular Shift – 5 days a week (includes 1 weekend day, 40 hrs a week)
• Pay: $15.87/hr
• Must be Bilingual (English & Speak Spanish)

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