Remote Bilingual Customer Support - Cruise Line Client (Tampa)
- Work from the comfort and convenience of home
- Choose your hours from program availability
- Support well-known client programs remotely
- Avoid commuting-related expenses and save time
- Choose to work independently or as part of a Service Partner company
- Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations
- Assisting travel agent partners with booking-related inquiries
- Making outbound calls to internal support departments or customers for status updates and clarification
- Transferring calls to appropriate departments or account representatives
- Providing knowledgeable, friendly customer service while navigating multiple systems
- Delivering calm, professional support to diverse callers
- Full fluency in both English and Spanish (written and verbal)
- Strong communication and listening skills
- Outstanding problem-solving abilities
- Patience, empathy, and a positive attitude
- Ability to remain calm under pressure
- Self-motivation and attention to detail
- Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
- Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
- Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
- All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
- Geographic and time limitations may apply based on client program requirements
- Minimum servicing requirements and other client-imposed requirements may apply
- Additional requirements or continuing certification may be required by some clients
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