Director Digital Services

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Position Type: Full-time, Exempt, Salary

Reports to: President, Digital Business

Supervisory Responsibility: Digital Service Team

Location: Jacksonville, FL

Company Summary

Stellar Energy provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we've delivered added energy efficiency and capacity to customers in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners' unique sustainability objectives.

Stellar Energy specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to today's energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy.

Summary Objective

This role is responsible for the growth and management of the Digital Service team within Stellar Energy. The Digital Service team provides industrial cooling installation, commissioning, and client operations support for datacenter, semiconductor, electric vehicle, and other advanced manufacturing applications.

By providing world-class customer experience, this role develops long-term service value in the form of services agreements, spare parts, after-market services, and upgrades to existing facilities. This position is responsible for identifying and supporting the development of new service opportunities while efficiently executing existing service commitments.

Essential Functions

• Provide the Vision, Goals, Objectives and Strategy that will guide the team and ensure they are aligned with company values and priorities.
• Grow, organize and maintain an elite team of field service professionals, providing a customer experience second to none.
• Operate with absolute integrity, building value with all customers and operators.
• Develop trusting, long-term relationships with clients and GC's through exceptional customer service and execution.
• Excellent client relation skills, an understanding of business management, and strong motivational and leadership skills.
• Identify and train successor to assume operational management responsibilities as digital service demand increases (This enables further growth within the organization).
• Oversee all levels of installation and commissioning support activities across various Stellar Energy programs.
• Maintain project budgets for on-going service commitments.
• Manage cost in a way that balances proper execution with market competitiveness.
• Develop clear scope definition and proposals as needed for additional service scope.
• Strategic planning, budgeting, growth planning, scaling.
• Build a Safety First culture to ensure compliance with all known safety standards and programs.
• Interface with client, GC and internal senior leadership.
• Approve service models, escalations, talent development
• Lead integration of field data into company-wide insight.
• Ensure the quality of the work in the field meets SEA standards.
• Develop and monitor KPIs related to uptime, service response time, SLA compliance, and customer satisfaction.
• Lead change management initiatives and implement scalable processes as the Digital Services business expands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer Service oriented
• Technical acumen for SEA products
• Leading teams in the field environment.
• Excellent client relation skills
• An understanding of business management,
• Strong motivational and leadership skills.
• Strong Communication Proficency
• Problem Solving/Analysis
• Self-Motivated
• Financial Acumen
• Conflict Resolution
• Influencing others
• Team player/relationship builder

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires occasional travel to both operating and construction work sites.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds.

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position regularly requires long hours and weekends

Travel

Some projects may require out-of-state, out-of-country, and overnight travel up to 30%.

Required Education and Experience

• Minimum of five (8) years of experience supporting field installation and commissioning and/or field services
• Minimum of five (5) years of experience in project management
• Minimum of three (5) years' supervisory experience with background in the design, construction, and/or maintenance of chilled water systems.

Preferred Education and Experience

• Bachelor's degree in engineering (electrical or mechanical preferred), construction management or equivalent

Additional Eligibility Qualifications

Must be able to complete OSHA 10 / OSHA 30

No additional qualifications are required for this position.

Work Authorization

Must be qualified to work in the United States.

Other Duties

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.