Insurance Services Training Specialist - Orion Building

Location: Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: Outpatient Insurance Services (OIS)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate: $21.54 - $25.31 / hour

Summary

Insurance Services Training Specialist

Help Shape the Future of Patient Access at Lee Health!

Are you an experienced medical insurance professional who enjoys mentoring others, solving problems, and making an impact? Join Lee Health as an Insurance Services Training Specialist and play a key role in developing, training, and supporting the next generation of Patient Access professionals.

Schedule: Monday Friday

Hours: 8:00 AM 4:30 PM

Full-Time | Day Shift

What You'll Do

As our Insurance Services Training Specialist, you'll become the subject matter expert for scheduling, insurance verification, and authorizations while helping new team members build confidence and succeed.

In this role you will:

• Develop and deliver engaging training for new hires and current team members

• Mentor and support new employees throughout their first 90 days

• Teach scheduling, pre-registration, insurance verification, eligibility, and authorization workflows

• Audit accounts and training outcomes to improve quality, efficiency, and patient experience

• Serve as the go-to resource for Insurance Services Specialists, including remote team members

• Assist with implementation, testing, and training for new software and system enhancements

• Partner with leadership to continuously improve training programs and operational excellence

Minimum Qualifications

Education

• High School Diploma or GED required

Experience

• 3 years of medical insurance and patient access experience required

Why Lee Health?

Lee Health offers a comprehensive benefits package designed to support you both personally and professionally, including:

Competitive Pay
Medical, Dental & Vision Insurance
Retirement Plan with up to a 5% Employer Match
Generous Paid Time Off
Paid Holidays
Tuition Reimbursement & Professional Development
Employee Assistance Program
Flexible Spending & Health Savings Accounts
Career Growth Opportunities within one of Southwest Florida's leading healthcare systems

If you're passionate about coaching others, improving processes, and helping healthcare teams succeed, we'd love to meet you!

Is knowledgeable in-patient scheduling and pre-registration workflows with an extensive background in insurance companies third-party authorization entities. The specialist is responsible for curriculum development including designing all aspects of department training to include new-hire training sessions and refresher training sessions for all aspects of scheduling, insurance verification, and authorization processes within the Patient Access Center to include Outpatient Scheduling and Outpatient Insurance Services department. This role is responsible for utilizing the curriculum developed to educate new hires on all scheduling, pre-registration workflows, insurance benefits, eligibility, and obtaining authorizations. These specialists will act as a navigator to new team members during their 90-day introductory period ensuring that all new hires are provided a streamlined introduction and foundation within the department to ensure continued success. The specialist will continually lead efforts, through account auditing, to evaluate and improve the effectiveness of the internal training program to improve patient safety and enhance revenue cycle functions. Additionally, this role is responsible for support training of Patient Access Representatives, specific to scheduling, insurance verification and authorization processes, for all outpatient registration sites that report to the Director Patient Access . This person will also be the first point of contact for the hybrid role of Insurance Services Specialist within Outpatient Insurance Services and Outpatient Scheduling answering questions and giving overall support to employees working remotely. This role will be involved in the planning and testing phases, as well as assist with department implementation of any new software or functionality provided by Lee Health.

Requirements

Education: High School Diploma or Equivalent Required

Experience: 3 years Medical Insurance and Patient experience Required.

Certification: N/A

License: N/A

US:FL:Fort Myers