IT Support

Client: Utilities Company

Term: Contract 6-months - 10/20/2025 - 4/24/2026

Pay: $25-$26/Hr

Location: On Site North Tampa

Scope: This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.

Education:

• Required: High School Diploma or equivalent
• Preferred: Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science

Licenses/Certifications:

• Required: Valid Driver’s License
• Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience

Experience:

• Required 3 years, but prefer 6 years of customer & IT support experience
• Experience with end user computers and peripherals installation, troubleshooting and configuration of hardware and software;
• Experience processing of warranty repairs and replacements
• General knowledge of Microsoft Office applications and Windows operating systems
• Ability to analyze and repair hardware related issues on desktop and laptop computers

Responsibilities:

• Provides on-site, remote, and phone support for business partners (IT customers)
• Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
• Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
• Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
• Creates support documentation for staff on how to properly use, fix, and remedy software or devices
• Communicates and conducts self as a professional customer service representative
• Organize, maintain, and track equipment and parts for equipment repair and replacement