Program Support Specialist

OVERVIEW

The Better Together team employs a Program Support Specialist to oversee the organization’s volunteer pipeline efforts in Central East Florida, which includes Brevard, Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie counties. The Program Support Specialist will strengthen administrative and operational support, primarily to the Family Support Managers, which will result in increasing our impact in the community. The Program Support Specialist will help strengthen relationships with volunteers, community partners and clients in the community. The Program Support Specialist will report to the Regional Executive Director.

An ideal candidate, at a minimum, should have a bachelor’s degree and should feel called to help children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in administration, data entry, project management and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability to analyze data, can handle multiple projects at once and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a Level 2 background check.

CULTURE AND FIT

The people who consistently succeed at Better Together are those whose actions and behavior reflect our five core values. If you adhere to these values and answer “yes” to each of these questions, you may be a fit.

1. Owner's Mindset : You are invested in the outcomes of our mission.

• Are you a self-starter who is able to take initiative in order to complete a task?
• Do you often seek opportunities for professional growth?

2. Choosing Gratitude : There are many things in life that can make us upset. Every day we have a choice to either be negative or give thanks.

• Do you often go out of your way to help others?
• Have you written a thank-you card in the last 30 days?
• Are you a positive person who is more focused on opportunities instead of obstacle

3. Love Others: We aim to love others like Christ loves us. Our hope is that our lives would be filled and overflowing with love, so that we can make a difference in this world.

• Do people often say you are a good listener?
• Do you make decisions based on what’s best for others over yourself?
• Do you often find yourself looking for ways to make others feel empowered, important and appreciated?

4. Partnership-Oriented : Internal and external relationships are not transactional. That starts with our team members and the perspective that we need the rest of the team to succeed in order to win personally.

• Are you comfortable creating your own structure for work, such as setting work hours, your own priorities, and creating clarity and a work plan from a broad goal?
• Do you tend to be the one who initiates conversations with colleagues, rather than waiting for them to come to you?

5. The Sky is the Limit : We have a big vision at Better Together. No one on our team is counting hours or widgets. We are here to get results, and sometimes that will require going the extra mile or doing a job that isn’t technically ours.

• Do you often set yourself audacious goals?
• Do you wholeheartedly agree with our principles, which include that people’s lives are made better through work and that we can and will end the foster care crisis?

The vast majority of those who don’t get hired (or don’t last) at Better Together lack a fit with these values. Be prepared to have very candid conversations about them in our interview process.

ROLES AND RESPONSIBILITIES

The Program Support Specialist will have four primary roles, broken down into key responsibilities. They are:

• Market Analysis and Research
• Program Operations
• Volunteer Pipeline
• Data Management

Market Analysis and Research

• Gather, analyze, and organize data on demographic community needs
• Evaluate and offer insights to help Better Together advance program success
• Research events and other participants that help Better Together further it’s impact
• Research resources for families, such as housing and groups that assist financially

Program Operations

• Facilitate all details for church launches, which includes all materials needed, speakers, volunteers for support and anything else needed for their success
• Schedule volunteer trainings throughout the year and alongside church launches
• Assist with launches, trainings and events as needed
• Schedule and assist with planning efforts for outreach and parent support events
• Assist Family Care Coordinators with community referrals and follow up
• Provide program support for volunteer appreciation receptions
• Coordinate internship opportunities that will support programs

Volunteer Pipeline

• Manage volunteer pipeline for all Better Together programs
• Manage and facilitate the volunteer to family matching process
• Support volunteer engagement and retention by maintaining ongoing communication

Data Management

• Enter and maintain volunteer data in Salesforce
• Enter all churches and community partnership relationships into Salesforce
• Create and send reports to churches

REQUIREMENTS

Education and Experience:

• Minimum of a bachelor’s degree with 3 years’ experience in program management, operations or related field

Fieldwork Requirements:

• This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.

Transportation:

• A valid driver’s license, vehicle registration, and car insurance are required.
• Must have a reliable personal vehicle available for daily work-related travel.

Work Schedule:

• Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
• Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

Communication & Collaboration:

• Maintain regular communication with team members to coordinate efforts and provide timely updates.
• Ensure accessibility during work hours and on-call shifts through a reliable phone.

Core Values:

• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.

Technological Proficiency:

• Proficiency or ability to quickly learn the following platforms:
  • Salesforce
  • Zapier
  • WordPress
  • Basecamp

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in Florida. The applicant for this role must live in Brevard, Indian River, Martin, Okeechobee, Palm Beach, or St. Lucie county. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include:

• Weekly team meetings with clear accountability and the opportunity to solve issues as a team.
• Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities
• An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate
• Home office setup, including equipment and communication tools you need to hit the ground running

Compensation:

• $45,000 - $50,000 Annual Salary
• Benefits include:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Retirement Savings Plan with a 50/50 match up to 6%
  • Paid Holidays
  • Paid Time Off

Any questions can be directed to [email protected].