Customer Service Representative - LPG Plastics and Reconstructive Surgery - The Sanctuary

Location: LPG Comprehensive Breast Oncology Clinic -8525 Colonial Center Drive Suite 1000 Fort Myers FL 33905

Department: LPG Plastics and Reconstructive Surgery

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Womens Health Oncology Focus

Plastics & Reconstructive Surgery | Comprehensive Breast Oncology Clinic
Lee Health The Sanctuary

Location: 8525 Colonial Center Drive, Suite 1000, Fort Myers, FL 33905

Schedule: Monday Friday | 8:30 AM 5:00 PM

Starting Pay for External Candidates: $20.00/hour minimum

Are you passionate about making a meaningful difference in patients livesespecially those navigating breast oncology, plastics, and reconstructive surgery care? This is a unique opportunity to join a highly specialized Womens Health team where compassion, organization, and patient connection truly matter.

At Lee Health, our Comprehensive Breast Oncology Clinic provides supportive, coordinated care for patients throughout their treatment and recovery journey. We are looking for a Customer Service Representative who brings warmth, professionalism, and a strong administrative skill set to a fast-paced, mission-driven environment.

Why Youll Love This Role

• Work in a specialized Womens Health oncology & reconstructive surgery setting
• Be part of a compassionate, patient-centered care team
• Grow your healthcare administrative skills in a high-impact clinic
• Support patients during some of their most important care journeys
• Convenient Central Fort Myers location

What Youll Be Doing

• Creating a welcoming, supportive experience for every patient and visitor
• Scheduling and coordinating appointments with accuracy and care
• Handling incoming calls and patient inquiries with professionalism and empathy
• Keeping patient records organized, accurate, and up to date
• Assisting with referrals, insurance verification, and documentation support
• Helping keep clinic operations running smoothly behind the scenes
• Being a key point of connection between patients, providers, and clinical teams

Why Lee Health?

Lee Health is proud to invest in its team members with competitive pay above market for entry-level roles and a comprehensive benefits package designed to support your well-being and future.

Benefits Include:

• Medical, Dental & Vision Insurance
• Retirement Plans with Employer Match
• Paid Time Off & Paid Holidays
• Tuition Reimbursement & Education Assistance
• Wellness Programs & Employee Support Services
• Career Growth & Advancement Opportunities

Join a team where your work directly supports patients through healing, recovery, and transformation.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers