Server Assistant

The Brand

Since the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal, it encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.

With its elegant design, commitment to ingredient quality and guest experience, Milos is more than a restaurant, it is a global hospitality brand combining food, service, culture, and environment.

Position Summary

The server assistant is responsible for participating in guest service by clearing and cleaning tables, resetting them for new guests, and assisting the front-of-house team with service by keeping dining areas clean.

Role Responsibilities

• Table maintenance: Clear dirty dishes, wipe down tables, chairs, and booths, and reset tables with clean linens, silverware, and other settings.
• Restocking: Keep service stations stocked with necessary items like napkins, glassware, silverware, and condiments.
• General cleaning: Sweep and mop floors, clean up spills promptly, and help maintain the overall cleanliness of the dining area and restrooms.
• Support staff: Assist servers with tasks like pre-bussing, refilling water glasses, and delivering food or drinks when needed.
• Guest assistance: Respond to basic customer questions and needs and communicate more complex requests to servers or management.
• Opening and closing: Help with opening preparations, such as setting tables, and closing duties, like cleaning chairs and tables and taking out trash.

Knowledge, Experience and Skills

• At least 1+ year related experience in a similar position within an upscale dining setting.
• Strong interpersonal and customer service skills with the ability to handle various guest relations scenarios.
• Ability to work in a fast-paced environment while maintaining a positive attitude and welcoming feedback.
• Positive attitude, excellent phone etiquette and the ability to anticipate and meet guests' needs.
• Demonstrates a passion for details and a willingness to learn with a sincere interest in the hospitality industry.
• Effectively manage multiple tasks simultaneously.
• Demonstrates a keen attention to detail and passion for service excellence.
• Professional demeanor, polished appearance with the ability to exceed guests' expectations. 
• Ability to work in a dynamic environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays – Sundays required. 
• Must be passionate, entrepreneurial, and dedicated to success. 

Physical Requirements

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• May be able to lift and carry up to 25 lbs at times.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Climbing steps regularly.
• Prolonged periods of standing.