Contract Admin Specialist

Job Description

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION:
This position will be responsible for the verification of all deed, exchange program activity and financial information to ensure the integrity of applied equity and owner information; as well as serve as a resource to the Corporate Contracts Department and all Local Contract Processing sales centers.

ESSENTIAL DUTIES AND TASKS:

• Responsible for the Special Handling processing of equity accounts; reviewing owner’s accounts and communicating, collecting and posting outstanding balances for mortgage, late fees and maintenance fees in various software applications.
• Timely and accurate data entry, preparation and processing of Mail-out timeshare purchases for all sales centers.
• Manages escalated and complex challenge accounts.
• Reviews and maintains reports for all daily sales mail-out tracking and challenge logs.

EDUCATION and/or EXPERIENCE:

• 1–2 years of contract preparation experience preferred.
• High School Diploma or GED equivalent
• Minimum of 2-year customer service experience.
• Must be able to type 45 WPM.
• Must be proficient with Microsoft Office/Suites
• Title and Contract Review experience preferred

QUALIFICATIONS:

• Must be able to multi-task and prioritize.
• Problem solving skills and proactive approach to identifying and addressing issues
• Ability to work independently and in team settings in a fast-paced environment
• Must be able to work weekends and late shifts as needed.
• Good organizational and communication skills and attention to detail required. Ability to communicate efficiently with site leaders.
• Ensure adherence to legal and company policies and procedures.

ESSENTIAL FUNCTIONS:

• Must be able to multi-task.
• Must be able to work weekends and late shifts as needed.
• Ability to communicate efficiently and articulately with Executives, VP’s and site leaders.
• Focuses on solving conflict, by listening to others without blaming, interrupting while keeping emotions under control.
• Focuses on solving conflict, by listening to others without blaming, interrupting while keeping emotions under control.
• While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORK SCHEDULE/HOURS:

Contract Operations are seven days a week. Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of departmental operating hours.