SITEC - UC Administrator - Hurlburt Field, FL

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires Unified Communication Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at Hurlburt Field in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Unified Communications (UC) Administrator:

• Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures
• Diagnose and resolve Unified Communications related issues including performance, connectivity, call quality problems, dropped calls, video conferencing failures and other Unified Communications problems
• Provide Tier 2 or Tier 3 support to end-users and IT staff
• Administers Unified Communications security, antivirus, and spam control measures
• Uses a variety of tools to monitor and troubleshoot networks (Real-Time Monitoring Tool (RTMT), Command Prompt, Power Shell, and VQ Conference Manager)
• Works independently and provides administration of Unified Communications systems
• Creates monitoring reports and logs and ensures the functionality of Unified Communications systems
• Documents and maintains Unified Communications topologies
• Completes ticket request, works to resolve incidents, and escalates to engineering team when required
• Add Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts)
• Monitor Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests
• Stay up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
• Add and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings
• Configure chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail
• Manage Cisco Jabber Persistent Chat (PChat) Spaces to enable multiuser collaboration and communication. This involves creating one of two types of chat spaces as requested:
• Public Space: This space is open to all Jabber users and allows users to join at will
• Private Space: This allows for specified Moderators to control access to the space and add authorized users
• Administration of Voice and Video endpoints
• Add and configure new devices
• Update or remove devices as necessary
• Administration of IP telephony systems including VoIP phones, voicemail systems, call groups
• Administration of Cisco VCS, Expressway-C, Expressway-E as necessary to manage Voice and Video traffic
• Perform daily system performance checks and report readiness status
• Create training documentation and conduct training sessions for staff and users
• Stay current with Unified Communications technologies and industry standards

Qualifications

Required Qualifications:

• Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA
• DoD 8570.01M IAT AND
• Active CCNA certification
• DoD TS/SCI clearance is required

Desired Qualifications:

• CCNP Collaboration

#SITEC2025

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.