13720 - Kelly Education Talent Care Manager - Lakeland, FL

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Talent Care Manager is accountable for:

• Leading, coaching, and developing a team of Talent Advisors to drive performance, engagement, and retention
• Serving as the Level 2 escalation point for operational, employee relations, and customer issues, ensuring timely resolution
• Overseeing compliance with contractual SLAs, customer policies, payroll processes, timekeeping, and workforce programs
• Partnering cross-functionally with Recruiting, Fulfillment, Client Services, HR, and Shared Services to deliver seamless service
• Analyzing workforce trends (incidents, unemployment, workers’ compensation, engagement) to drive process and safety improvements
• Identifying and implementing operational efficiencies that reduce administrative tasks and increase value-added team activities
  

Essential Skills, Knowledge, and Experience:

• 5+ years of experience in operations, workforce management, customer service, or HR-related environments
• Proven leadership experience with responsibility for coaching, performance management, and employee development
• Working knowledge of employment laws, HR practices, and workforce compliance requirements
• Strong problem-solving, decision-making, and conflict resolution skills in fast-paced or complex environments
• Excellent communication and relationship-building skills with the ability to influence multiple levels of stakeholders
• Proficiency with Microsoft Office and workforce systems (e.g., timekeeping, reporting tools such as Frontline or PowerBI)

Base pay range for this position is $73,000 – $98,500 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.