Business Development Center Associate
We are looking for an Business Development Center (BDC) Representative to convert internet and phone leads into showroom appointments through consistent, timely and professional communication -- driving store traffic and supporting overall sales performance. The right person must and love working with people as well as have strong typing, listening and communication skills. It is important that the BDC associate maintain professionalism in every interaction, you are the dealership's first impression! A Business Development Center (BDC) agent is the backbone of the dealership in today's market. Most of our shoppers begin online - efficiency, knowledge and professionalism directly determines the success of the dealership. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Responsibilities:
- Lead & Appointment Management: log every contact attempt and conversation into the Customer Relations Management (CRM) tool with complete and accurate notes.
- Focus on setting appointments
- Track and confirm all appointments daily
- Schedule follow-up calls and appointments
- Always nuture leads, assisting customer in finding their needs
- Complete a minimum of 100 outbound calls per day.
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