Patient Scheduler 2 (F/T) - Bascom Palmer Eye Institute - Miami

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The University of Miami, Bascom Palmer Eye Institute has an exciting opportunity as a full time Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUNCTIONS

• Schedules all types of complex exams with attention to detail.

• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.

• Obtains and verifies necessary demographic and insurance information.

• Screens and verifies information for ensure accuracy when scheduling exams.

• Ability to manage high call volumes to ensure best possible customer service by properly education the patient on exam preparation and answering questions.

• Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.

• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.

• Coordinates processes and timing as required by the physician and facility for special procedures.

• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.

• Skill in data entry with minimal errors.

• Ability to accurately prepare and maintain records, files, reports and correspondence.

• Ability to communicate effectively in both oral and written form.

• Ability to work independently and/or in a collaborative environment.

• Ability to process and handle confidential information with discretion.

Department Specific Functions

• Contacts patients in a timely manner to schedule them for Serum Tears and PRGF appointments.

• Answers any questions that patients may have about the process and about handling of the drops.

• Ensures that each patient has an updated prescription or order prior to scheduling.

• Logs into UChart to obtain updated prescription. as necessary.

• Facilitates communication with provider if updated prescription is required.

• Inputs patient, order, and appointment information in scheduling system accurately and completely.

• Collects payment information from patients and provides it to billing coordinator for timely charging.

• Submits patient appointments to appropriate mobile phlebotomist company.

• Maintains effective communication with laboratory staff to ensure daily schedule, redraws, and special patient needs are handled appropriately.

• Handles patient complaints and escalates to management as necessary.

• Sends patient pamphlets to community physician practices as needed.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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