Human Resources - General
Job Description
Job Description
We are looking for a dedicated HR Assistant to join our team in Boca Raton, Florida. This position is a long-term contract role, offering an excellent opportunity to work in a dynamic and fast-paced environment. The role involves handling employee inquiries, providing guidance on HR systems, and ensuring compliance with company policies while delivering exceptional service.
Responsibilities:• Respond to employee and manager inquiries through calls, chats, and other communication channels with professionalism and efficiency.
• Process daily HR transactions using Workday and other systems, ensuring accuracy and timeliness.
• Provide detailed and accurate case management documentation for all interactions in the system.
• Maintain confidentiality and protect sensitive employee and company information in alignment with legal and organizational standards.
• Escalate complex issues to higher-tier HR specialists or managers as needed.
• Offer guidance and support for HR systems such as Workday and Kronos.
• Monitor service level agreements and key performance indicators to ensure operational goals are met.
• Identify opportunities for process improvements and communicate trends to leadership.
• Build positive relationships with colleagues, managers, and stakeholders to foster collaboration.
• Assist in enhancing communication strategies and operational efficiency within the HR team.• Proven customer service experience, preferably in a call center or HR-related environment.
• Strong communication skills, both verbal and written, with the ability to relay information clearly.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with HR systems such as Workday and Kronos is highly desirable.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• Experience in maintaining confidentiality and adhering to regulatory standards.
• Knowledge of HR policies and procedures, with a focus on process improvement.
• Demonstrated ability to collaborate with diverse teams and adapt to changing priorities.
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