Remote Customer Service Representative II

Remote Customer Service Representative II

Company: Insite Collective Research

**About Insite Collective Research**

Insite Collective Research is a survey-research, partnership, and workforce-development organization focused on creating opportunity through insight. We support survey companies, participants, candidates, and partners through engagement, training, onboarding, communication, and customer support initiatives.

**Position Overview**

This remote role serves as a primary point of contact for venders, clients, and partners. Representatives provide support through phone, email, and CRM platforms, while ensuring a positive client experience.

**Key Responsibilities**

• Respond to inquiries through incoming calls.

• Resolve vender concerns and client issues.

• Maintain accurate CRM documentation.

• Escalate complex issues appropriately.

• Meet quality, productivity, and customer satisfaction metrics.

• Communicate professionally with internal and external clients.

• Promote a positive vender and client experience.

**Qualifications**

• High school diploma or equivalent.

• Strong written and verbal communication skills.

• Customer service, support, retail, call center, hospitality, or related experience preferred.

• Ability to work independently in a remote environment.

• Computer literacy and CRM proficiency.

• Strong problem-solving, conflict-resolution, and multitasking skills.

**Remote Requirements**

• Desktop or Laptop Computer must be PC or MAC (Chromebooks, etc are not permitted)

• Opera GX Browser required (Training modules not fully supported by Chrome or Internet Explorer)

• Processor: i5 or newer (or Ryzen 5+) Minimum 2ghz

• High Speed Internet Access with 10MBPS Down and 2MBPS Upload or better

**Preferred Skills**

• Empathy and active listening.

• Time management and self-discipline.

• Adaptability.

• Technical troubleshooting.

• Documentation accuracy.

**Compensation & Benefits**

• 24.15hr + Bonus

• Ongoing training.

• Career advancement opportunities.

• Performance-based development pathways.

**Equal Opportunity Statement**

Insite Collective Research is committed to providing equal employment opportunities and fostering an inclusive workplace.