Customer Success Representative (Junior Level)

Benefits:

• Commission


• Competitive salary


• Dental insurance


• Health insurance


• Opportunity for advancement


• Paid time off


• Profit sharing


• Training & development

Location: Tampa, FL (On-site)
Employment Type: Full-Time
Experience Level: 2 Years
Industry: Workforce Management Technology / Time Clock Solutions

About Us

ZKTeco WFM is part of the ZKTeco global network, specializing in innovative workforce management (WFM) solutions for small to medium-sized enterprises and global organizations. Our technology portfolio includes advanced time and attendance software, biometric authentication devices, cloud-based data integration tools, and mobile workforce applications. We are committed to helping businesses streamline operations, ensure compliance, and support a modern, connected workforce. As we grow, we seek team members who are agile, collaborative, and passionate about driving excellence and innovation on a global scale.

ZKTeco WFM is a leading provider of time clock and workforce data collection solutions integrated with the Workday ecosystem. We deliver best-in-class technology paired with dedicated, proactive customer care. Our Customer Success team ensures long-term client satisfaction, helping organizations thrive with our solutions.

Position Overview

We are seeking a Junior Customer Success Representative with a minimum of 2 years of experience to support our growing client base. This role is focused on consistent, proactive communication with existing customers, managing day-to-day account needs, and ensuring smooth internal coordination for support and order processing.

This is not a high-pressure or sales-driven role — it is centered on relationship building, client advocacy, organization, and consistent follow-through.

Key Responsibilities

• Serve as the primary contact for assigned customers, ensuring regular check-ins and proactive support.


• Maintain accurate and detailed customer records, notes, and tasks in the CRM system (Zoho CRM or similar).


• Coordinate internally with sales, operations, and technical teams for any customer support, orders, or escalations.


• Process additional product or service orders accurately and efficiently.


• Identify potential needs for additional products based on client conversations (no aggressive selling required).


• Advocate for customer needs internally and ensure a positive overall experience.


• Assist in customer onboarding processes for solution expansions as needed.


• Track customer interactions and provide status updates and basic reporting.

Qualifications

• Minimum 2 years of experience in customer success, account management, support coordination, or inside sales (B2B preferred).


• Strong organizational skills and a proactive approach to customer management.


• Excellent written and verbal communication skills with a customer-first attitude.


• Familiarity with CRM systems (Zoho CRM, Salesforce, HubSpot, or equivalent).


• Ability to coordinate and escalate issues appropriately across internal teams.


• Positive attitude and eagerness to learn and grow within the organization.

General Employee Expectations

• Support and train peers; share knowledge and best practices.


• Adapt to changing needs and take initiative beyond core tasks.


• Communicate clearly and collaborate across global teams.


• Take ownership, deliver results, and continuously improve.


• Uphold company values, embrace diversity, and protect data security.

Compensation and Benefits
Component Details
Base Salary $45,000 annually
Bonus/Profit Sharing Up to 20% annually based on performance
Benefits Health insurance, Profit Sharing, Paid Time Off (PTO), training and professional development opportunities

Compensation: $45,000.00 per year

ZKTeco WFM is a global leader in workforce data collection , delivering cost-effective, scalable, and high-quality solutions for Time & Attendance and Workforce Management Software partners , as well as Workday end customers . With over two decades of expertise , we provide a comprehensive suite of hardware, software, and integration tools —including advanced Ultima Time Clocks and CirrusDCS —to accurately track employee time and labor data, enhance self-service, and ensure compliance .

With in-house large-volume manufacturing and a strong supply chain advantage , ZKTeco WFM ensures quality, reliability, and innovation , delivering the lowest cost in the industry for software partners and Workday end customers .