Customer Service representative
Job Title: Customer Service representative
Location: St. Petersburg, FL Memphis,TN Southfield, MI
Duration:4+ Months (Opportunity for extension or conversion)
Working model: Hybrid Opportunity- In office 2-3 days per week
Pay Rate Range: $20-$22/Hr on W2
Description:
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Under general supervision, use skills obtained through experience and training to reconcile account activity between multiple sources.
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Reviews standard issues, analyzes and interprets data and determines appropriate corrective action.
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Supports and complies with established policies and procedures.
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Reviews daily tasks for accuracy and completeness.
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Maintains detailed records/notes to ensure all client requests are logged and completed in a timely fashion.
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Performs other duties and responsibilities as assigned.
Skills: Knowledge, Skills, and Abilities:
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Knowledge of basic customer operations and the financial industry.
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Basic accounting concepts and principles.
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Able to calculate basic equations and enter financial data accurately.
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Interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization.
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Numerical aptitude and critical thinking sufficient to solve operational problems.
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Adhere to a schedule.
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Proficient with Microsoft Office products (Work, Outlook, Excel)
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Adobe skills preferred
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Financial Services industry experience is a plus
Keywords:
Education: High School Degree or equivalent with at least two (2) years of customer service experience. Past accounting or reconciliation experience preferred.
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