Call Center Data Analyst II

• Develop and maintain report type, including tabular, drill down, matrix, and charts
• Test and validate reports to ensure accurate quality
• Create reports using Report Builder, Microsoft SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS)
• Identify reporting requirements and write complex SQL Queries to extract information, trends, or patterns contained in the data
• Validate results of SQL queries with Business Analysts
• Present data in an intuitive and visually appealing way, following credit union standards
• Improve existing reports and optimize SQL
• Research efficient methods to report service limitations and propose appropriate solutions
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge

• Bachelor's degree in finance, economics, computer science, or a related field preferred (A comparable combination of work experience, certifications, and training may be substituted for education requirements)
• 3+ years of report development experience, preferably with a financial institution
• Proficient knowledge of report development in a SQL environment
• Proficient knowledge of MS SQL relational database theory and practice
• Proficient knowledge of logical and physical data modeling concepts (relational, and hierarchical)
• Experience writing complex queries, views, and stored procedures to extract data
• Ability to analyze tables and establish data for accurate retrieval and use in report writing
• Proficient knowledge of Microsoft Visual Studio, Microsoft SQL Server 2012, SQL Server Reporting/ Report Builder, SQL Server Integration Service, Analysis Services, and Microsoft SharePoint 2010
• Proficient with data visualization tools like Power Bi, Tableau or Qlik
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve complex problems
• Good written, verbal, and interpersonal communication skills to professionally interact effectively with regulators, members, and staff
• Ability to communicate information requiring explanation or interpretation

• Analytics
• Customer Service
• Data Science
• Leadership
• Project Management

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. For more information, please visit our careers site at