Manager, Mobile Telco, FIFA World Cup 2026

Reporting to the Senior Telecom Manager, the Mobile & Fixed Telecom Services Manager will be responsible for the planning, coordination, integration, and operational management of all services under the Mobile Network Services and Private 4G/5G Services scope defined by FIFA. This role supports the FIFA World Cup 26™.

THE POSITION

Key responsibilities include:

• Manage the delivery and lifecycle of SIM cards (post-paid, pre-paid, e-SIMs) and Mi-Fi devices for all operational users, stakeholders, and Rate Card clients.
• Ensure mobile services meet 3GPP standards and provide international roaming across Canada, Mexico, and the USA without service disruption.
• Coordinate the provision of mobile data backup connectivity and Out-Of-Band (OOB) support at Gold and Platinum class venues.
• Oversee deployment and support of Private 4G/5G networks at select venues including base stations, antennas, modems, SIMs, and spectrum licenses.
• Manage supplier performance for mobile network quality, latency, bandwidth, and coverage in accordance with service-level agreements and monitoring metrics.
• Support venue operations with mobile connectivity for broadcast, VIP tablets, PoS devices, and wireless cameras based on specific use cases per venue.
• Ensure all mobile services include real-time monitoring, incident response, and user support, including a 24/7 helpdesk interface.
• Coordinate pre-tournament SIM card distribution, activation logistics, usage policy enforcement, and end-of-event deactivation processes.
• Maintain detailed billing and usage tracking per Functional Area and user group with monthly and ad-hoc reporting.
• Collaborate with FIFA’s cybersecurity team to enforce mobile access controls and data protection protocols on all connected devices.

YOUR PROFILE

Education & Qualifications

• University degree in Telecommunications, Information Technology, or related field.
• Relevant industry certifications in mobile network management, wireless systems, or telecom operations are preferred.

Work Experience

• Minimum of 5 years of experience in mobile telecom project delivery, including SIM fleet management, mobile services integration, and event-scale deployments.
• Prior experience supporting large international events or federated environments is a strong asset.
• Familiarity with public and private cellular networks (including 5G slicing, e-SIM provisioning, and radio spectrum compliance).

Languages

• Fluent in English
• Fluent in Spanish is a plus

Technology

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Project)
• Familiar with telecom management tools, SIM provisioning platforms, mobile device management (MDM), and network monitoring dashboards
• Working knowledge of Wi-Fi/Mi-Fi systems, cellular network parameters, and radio spectrum considerations
• Comfortable using ticketing systems, collaboration platforms (e.g., Teams, SharePoint), and telecom analytics tools

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.