Sales Associate

Hand And Stone Massage And Facial Spa Spa Sales Associate

Hand And Stone Massage And Facial Spa, located in St. Augustine, is seeking a Spa Sales Associate to join our front desk team. We are looking for an individual that can connect with our guests, understand their needs and build relationships. Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent sales skills!

Experience Needed:

• Warm welcoming and engaging personality
• Flexible availability including mornings, evenings and weekends
• Goal-oriented with an ability to achieve sales in memberships and gift cards
• Self-motivated and takes initiative
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Strong organizational and multi-tasking skills
• Must have proficient computer skills
• Excellent personal appearance, good verbal, and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

Responsibilities:

• Promote Lifestyle Program: Enthusiastically promote and successfully sell our membership program to new and existing guests, highlighting its benefits and meeting sales goals.
• Customer Service: Provide outstanding customer service to all guests, ensuring a positive and welcoming experience. Build lasting relationships with members and guests.
• Appointment Booking: Schedule and manage appointments efficiently, maintaining an organized appointment book.
• Sales Management: Track and manage your daily, weekly and monthly sales goals, earning commissions for each sale made. Effectively communicate sales, promotions, and service options with guests.
• Service Knowledge: Gain detailed knowledge of our menu of services don't worry, we'll train you on the services & enhancements!
• Cleanliness Standards: Uphold spa cleanliness standards to ensure a pleasant environment for all.
• Team Collaboration: Work closely with team members to ensure smooth operations and a cohesive work environment.
• Flexible Hours: Capable of working flexible hours to meet the needs of our guests, including nights, weekends & Federal holidays as needed.
• Positive Attitude: Bring enthusiasm and energy to work each day, creating a welcoming atmosphere for clients and a motivating environment for the team

What's in it for you?

• Competitive Compensation - hourly wage starts at $14/hr PLUS commissions and bonuses. Successful, driven associates earn an extra $3-$5/hr, but there is no limit or cap to the commission you earn!
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must have flexible availability
• A friendly and upbeat personality who genuinely enjoys working with people, building connections, and contributing to a positive team and client experience.
• Excited about the idea of controlling your hourly earnings through sales
• Excellent communication and interpersonal skills.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Previous sales experience is a plus but not required. What matters most is a genuine desire to learn, grow, and develop both personally and professionally.

About Us: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.