Vice President, Hotel Operations
- Gain a deep understanding of the expected AMAN experience and translate that experience into an onboard environment.
- Develop and maintain departmental operating manuals, policies, and Standard Operating Procedures (SOPs) in collaboration with relevant stakeholders.
- Develop job descriptions for all Hotel Department shipboard roles and ensures deep involvement with AMAN… also ensures ILO and labor compliance while determining schedules and rotations.
- Support the execution of operational initiatives, product enhancements, and service improvement programs.
- Create departmental budgets for newbuild, first fit, and operations.
- Provide data analysis and research to support financial planning, budgeting, and performance reviews.
- Develop dashboards, metrics, and key performance indicators to track operational outcomes.
- Conduct competitive and market analysis to inform business planning and operational improvements.
- Prepare presentations, reports, and briefing materials.
- Maintain department documentation, including agendas, action logs, and electronic filing systems.
- Closely support and work with procurement for product specification and logistics needs.
- Closely support and work with the IT leadership for onboard and corporate systems
- Closely support and work with commercial leadership.
- Determine the most suitable structure for the hotel team, together with AMAN and the technical services provider.
- Establish process for and ensure that all hotel crew are adequately trained.
- Works closely with our Technical Services and Crewing Agent for all shipboard needs and functions.
- Closely collaborates with the Marine leadership to determine and document all safety protocols and procedures relevant to the hotel department.
- Acts as lead for USPHS, ADA, NLV, HACCP and all other critical procedures related to the hotel department.
- Collaborate cross-functionally with external partners to ensure seamless coordination of initiatives.
- Bachelor’s degree in hospitality management, Business Administration, or related experience.
- Minimum of 10 years’ leadership experience in luxury cruise/hospitality.
- Prior food and beverage experience preferred.
- Proven experience in designing and delivering training and development programs for multicultural and multinational teams.
- Proficient in all corporate and shipboard technology required to manage the department.
- Demonstrated ability to manage multiple priorities and work effectively under pressure.
- Prior experience supporting multiple brand(s) or ownership groups preferred.
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