Front Office Rooms Control
- Manage daily room assignments, room blocks, and room status in the PMS
- Optimize room allocation based on arrivals, departures, stayovers, VIPs, and special requests
- Balance room types to maximize occupancy and revenue while minimizing operational disruptions
- Monitor overbooking situations and work closely with leadership to resolve proactively
- Serve as the primary liaison between Front Office, Housekeeping, Engineering, and Reservations regarding room readiness and availability
- Communicate room status changes and priorities clearly and consistently
- Coordinate out-of-order and out-of-service rooms, ensuring accurate system updates
- Ensure VIP, loyalty, and special-needs guests are pre-assigned appropriately
- Support the Front Desk in resolving room-related guest concerns
- Assist with room moves and recovery strategies when needed
- Maintain accurate room status reporting throughout the day
- Audit room discrepancies and resolve issues promptly
- Assist with daily forecasting and pickup monitoring as needed
- Ensure PMS data integrity related to room inventory
- Partner with Revenue Management to support yield strategies and room type controls
- Protect premium inventory while maximizing sellable room nights
- Identify opportunities to upsell and support Front Desk upsell initiatives
- Paid Time Off (PTO) available immediately upon hire
- Health Insurance after 30 days of employment
- 401(k) with company match
- Wellness & Education Reimbursements
- Complimentary Meals during scheduled shifts
- Complimentary Employee Parking
- Global Complimentary & Discounted Hotel Nights at Hyatt properties
- Prior hotel Front Office or Rooms Division experience required
- Strong working knowledge of hotel PMS (Opera preferred)
- Excellent organizational and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Flexible schedule, including weekends and holidays
- Experience in rooms control or front office leadership
- Understanding of revenue management and inventory strategies
- Strong collaboration skills across departments
- Guest-focused mindset with operational awareness
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