Technical Account Director
- Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
- Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
- Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
- As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
- Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
- Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
- Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
- Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
- Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives.
- Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.
- Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
- Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
- Ability to participate in early-stage technical discussions around solution design and implementation
- Prior experience working in an operational role within a satellite communications service provider environment.
- Competitive Salary
- Performance Bonus
- Competitive health benefits
- Flexible Paid Time Off policy
- Monthly Cell Phone Allowance
- Stock options
- Check out our website at
- Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Quvia, to learn more about how Quvia is disrupting connectivity technologies in the cruise industry.
- Quvia has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Quvia to our customers in the cruise industry.
- We recently announced the availability of Quvia’s network APIs for the maritime industry. Check out the press release to learn more about how Quvia can help maritime solution providers improve onboard experiences, like emergency response.
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