Implementation Consultant

WHO YOU ARE

You are a customer-facing implementation professional with hands-on experience implementing hospitality software (SaaS, POS, PMS, or related platforms). You enjoy working directly with customers to help them get real value from technology, and you are comfortable leading conversations that blend product, process, and technical understanding.

You are technically strong, even if you are not a developer. You understand how systems connect, how data flows, and how to explain complex concepts clearly to non-technical customers.

You may come from backgrounds such as:

• SaaS Implementation Consultant or Onboarding Specialist within hospitality technology

• Professional Services or Solutions roles supporting hospitality platforms

• Hospitality technology roles with exposure to integrations, reporting, or data-driven workflows

You enjoy being a trusted partner early in the customer lifecycle and are comfortable answering “how does this actually work?” questions from customers.

WHAT YOU WILL DO

As an Implementation Consultant, you will support customers through activation and early adoption of IN-Gauge, ensuring they understand the product, how it connects into their existing systems, and how data flows through the platform.

In addition to training and adoption, you will:

• Help customers understand how data is ingested, processed, and surfaced within IN-Gauge

• Set expectations around data timing, dependencies, and reporting limitations

• Identify and triage data or integration-related issues, partnering closely with Data Engineering and Integrations teams
  Translate customer questions into clear technical context for internal teams, and translate technical responses back to customers in a clear, practical way

ROLE SCOPE AND TECHNICAL EXPECTATIONS

This role does not require writing code. However, it does require strong technical understanding.

You must be comfortable working with data and system architecture at a conceptual and practical level, including:

• Understanding how data moves end to end: where it comes from, how it is ingested, processed, and ultimately used in reports and dashboards

• Clearly explaining data timing, dependencies, and limitations to customers in plain language

• This role requires someone who truly understands how hospitality software and data ecosystems work, not just how to train users or manage timelines.

• Troubleshooting data-related issues at a high level, even if you are not coding the fix yourself

• Acting as a technically credible bridge between customers and FPG’s Data Engineering and Integrations teams

QUALIFICATIONS

• Hands-on experience implementing hospitality software (SaaS, POS, PMS, or related platforms)

• Strong understanding of how data flows across systems, integrations, and reporting layers

• Ability to explain technical concepts, data timing, and limitations clearly to customers

• Experience working cross-functionally with technical teams (engineering, integrations, data)

• Strong problem-solving skills and ability to troubleshoot issues at a conceptual level

• Excellent customer-facing communication skills