Customer Service Technical Specialist

Customer Service Technical Specialist Location Hybrid remote in Tampa, FL : Customer Service Technical Specialist Wolters Kluwer USA- FL-Hybrid With nearly two centuries of experience, Wolters Kluwer provides information and professional services for accounting, audit, business, compliance, finance, healthcare, legal, risk, and tax industries. Founded in 1836, we offer expert solutions backed by deep domain knowledge and specialized, intelligent technology to help clients make important decisions. Requires working knowledge of technical customer service principles applies general knowledge of business and industry practices. Understand key business drivers and build knowledge of the company, processes and customers. Under a moderate level of guidance, responsible for solving moderately complex problems following established procedures. Collaborate with others to provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. May provide remote technical and application support to customers, by phone or remote system access. Understand related issues presented by clients and can correlate issues quickly to products. Resolve unique or complex inquiries by researching technical publications, product guides and by on common inquiries. May assists in testing products before product releases. Plan own work and adjusts efforts to meet goals. Support the achievement of goals through own personal efforts. In this hybrid role you will be reporting to the Manager, Technical Customer Service, CP & ESG TeamMate. #LI-HYBRID. You Will: Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established procedures Test and identify defects by documenting in the tracking system for the attention of the development team, may provide informal guidance to new team members. Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others •Understand key business drivers and build knowledge of the company, processes, and customers You Have: Bachelor's Degree or equivalent relevant experience. 2+ years' experience in a B2B technical customer service or implementation role •Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS. Working knowledge of database technologies such as Microsoft SQL Server or Oracle •The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.