Onsite Device Installation & Support Specialist (Otodata)

Job Description

Job Description

Do you love solving real-world tech problems—on the spot?

If you enjoy hands-on work, talking with customers, and making devices perform exactly as they should, this role is for you. As an Onsite Device Installation & Support Specialist, you’ll be the go-to person at customer sites for Otodata device installs, maintenance, testing, and troubleshooting—while keeping communication flowing with our customer service team.

What you’ll tackle

• Deliver standout field service during site visits and dispatches—on time and on point.
• Plan your workflow to hit scheduled tasks and keep operations running smoothly.
• Own on-site work: installations, repairs, maintenance, and equipment testing for proper function and compliance.
• Diagnose issues quickly and apply the best fix to restore performance.
• Log accurate, timely service reports describing work performed, issues found, and resolutions.
• Suggest and refine processes to boost quality and efficiency.
• Drive company vehicles safely and leverage field automation systems to optimize your day.
• Adhere to company protocols and field procedures for consistency and safety.
• Share insights with technical teams; collaborate to strengthen support and service delivery.
• Build trust with customers, vendors, and partners through professional interactions.
• Offer constructive feedback that elevates installs, service quality, and the customer experience.

What you need to bringEducation

• High school diploma or equivalent (required).
• Associate’s degree or technical certification in IT, Electronics, or Engineering (preferred).

Experience

• Background in field operations, technical support, or equipment installation/maintenance ; mobile technician experience a plus.
• Proven troubleshooting with electronics or IoT technologies.
• Customer-facing experience with strong communication and problem-solving.

Certifications & Must-Haves

• CompTIA A+, Network+, or equivalent (preferred).
• Valid driver’s license and clean driving record for vehicle operation.
• No criminal or judicial record related to the services provided.
• Telemetry or gas industry experience (asset).
• Geographic familiarity with the United States (asset).

Skills that make the difference

• Hands-on field service capability—installation, troubleshooting, repair.
• Strong technical diagnostics and compliance mindset.
• Ready to travel up to 75% and work flexible shifts as needed.
• Self-motivated, accountable, and reliable without direct supervision.
• Adaptable to evolving products, processes, and environments.
• Detail-focused with rigorous documentation habits.
• Customer-obsessed with high professional ethics.
• Comfortable operating in a fast-paced, dynamic setting.

Your growth path

Sharpen your IoT expertise, expand your field operations toolkit, and influence process improvements across teams. Your feedback helps shape how we serve customers and scale excellence.