Operations & Supply Chain Manager

About the Role

byteSense is building one of the first AI-powered intraoral wearable platforms, starting with a smart night guard that helps users better understand sleep, bruxism, and nighttime health patterns.

As we move into a new stage of growth, we are expanding our operations and supply chain infrastructure to support higher production volume, stronger fulfillment systems, and a more scalable customer experience. We are looking for an Operations & Supply Chain Manager to help own and build the operational engine behind the company.

This is a hands-on role for someone who enjoys solving real-world operational problems, coordinating moving pieces, working with suppliers, improving systems, and helping a fast-growing hardware company scale from early traction into repeatable execution.

You will play a key role in making sure our products are built, checked, stocked, shipped, and supported with consistency.

Key Responsibilities

Operations & Quality Control

• Monitor daily operations to ensure work is moving correctly.
• Help coordinate quality control processes and track issues.
• Identify bottlenecks before they slow down production or fulfillment.
• Create visibility into recurring operational problems.
• Help translate operational problems into better systems, checklists, and SOPs.
• Support a more reliable and scalable fulfillment process.

Inventory & Supply Chain

• Track inventory levels across parts, backup parts, and production inputs.
• Manage supply chain timelines and ensure key dates are visible.
• Coordinate with suppliers to support production continuity.
• Help prevent parts shortages through proactive planning.
• Find and evaluate alternative sourcing options when needed.
• Communicate with manufacturers, part vendors, and other suppliers.
• Build organized supplier records, schedules, and communication processes.

Staffing & Support Coverage

• Help coordinate hiring needs for device technicians as production grows.
• Support basic staffing plans for operational and customer support coverage.
• Help ensure order-tracking and FAQ-style support is covered.
• Escalate anything outside basic support, especially dental or clinical questions.

Requirements

Experience in operations, supply chain, logistics, manufacturing coordination, inventory management, vendor coordination, or a related role

Ability to manage schedules, suppliers, inventory, and operational workflows

Strong written and verbal communication skills

Comfort working in a fast-moving startup environment

Ability to identify issues, escalate problems, and propose practical solutions

Strong ownership mentality

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan