Correspondence Supervisor
Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Supervisor to join our growing team.
Essential Functions:
- Actively lead and mentor Correspondence Specialists
- Supervise and train team for growth and development. Ensuring associates are qualified and trained in assigned position .
- Create productivity standards and manage team to set metrics
- Report to upper management complaint trending with root cause
- Work with other lines of business to manage complaint handling
- Conduct performance evaluations that are timely and constructive.
- Identify opportunities to update or improve procedures and makes recommendations.
- Logging, scanning, and tracking requests in our system of record, MSP/Black Knight
Minimum Qualifications:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- 3+ years in a management role preferred
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given
- Must be able to type at a rate at least 50 WPM
- Excellent computer proficiency (MS Office – Word, Excel and Outlook+
- Prior mortgage experience required
- Excellent leadership and interpersonal skills.
Physical Demand:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Able to sit at a work station for prolonged periods of time
PI67b3dac3d195-30492-38911509
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