Risk Management Coordinator - City of Plant City

Risk Management Coordinator - Human Resources Department

SALARY RANGE: $77,168 - $125,777.60

Plant City, FL

Qualifications:

• Graduation from an accredited four-year college or university with a bachelor’s degree in risk management, Insurance, or closely related field.
• Five (5) years of progressively responsible Risk Management experience, with at least three of those five years employed within the public sector.
• Associate in Risk Management for Public entities (ARM-P) designation is preferred.
• Certified Public Manager (CPM) certification preferred.

Position Summary:

The Risk Management Coordinator is responsible for providing professional direction to the City's risk management program which includes evaluating risk exposures, safety issues, and insuring all the City's assets. Responsible for planning, organizing, supervising and controlling methods to reduce exposure to loss. Review claims, establish damages, and develop recommendations for settlements. Under direction, performs a wide variety of responsible technical and office administrative risk management support functions, including providing information and assistance to staff and insurance administrators; files claims, maintains risk management records, and researches and compiles a variety of reports; performs special projects and provides responsible and complex technical and administrative support. The employee works with considerable independence and initiative within established policies and procedures. Work is reviewed through oral and written reports, discussion, and results obtained.

Essential Duties and Responsibilities:

The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Directs and supervises all phases of the claims process from intake and investigation through litigation, settlement and/or trial.
• Consults with, provides guidance and/or records to adjusting companies, legal councils, City staff, claimants, etc. Manages the department's financial resources.
• Administers the approved budget and allocates expenditures of budget funds.
• Provides consultative advice to departments regarding risks associated with various contractual activities and reviews draft and final agreements for compliance and risk management standards/practices.
• Reviews contracts, invitations to bid, request for proposals, requests for qualifications, leases and other agreements to verify/revise insurance language and established threshold insurance limits with appropriate input.
• Monitors processing of general liability, auto liability, workers compensation, property and casualty insurance claims to ensure accurate and timely adjudication and settlement. Manages all subrogation claims in an effort to recover funds lost as a result of damage from a third party.
• Coordinates the annual insurance policy renewal process of insurance coverage, including the application process and proposals evaluation. Reviews insurance policies to ensure proper valuation and coverage.
• Maintains property and vehicle inventories and valuations.
• Serves as chair of the safety committee and coordinates with other departments to enhance awareness of risk management and safety-related issues.
• Develops and recommends risk and safety management goals and procedures.
• Meets with claimants, adjustors and others as required during the course of any disputed claim or lawsuit.
• Interacts with Department Heads, attorneys (in-house and outside counsel) and insurance providers on insurance matters.
• Develop and implement risk management strategies, conduct risk assessments, collaborate with various departments, and ensure compliance with safety regulations and best practices to safeguard the organization.
• Prepares annual reporting as required by the Human Resources Director and/or Risk Manager.
• Acts as part of the HR Team and assists in the planning and coordination of any and all employee recognition events;
• Maintains a risk continuity book, ensuring that it contains up-to-date information on step-by-step procedures for processing claims and other responsibilities of the position;
• Performs routine clerical work as required, including but not limited to answering the telephone, typing reports and correspondence, copying and filing documents, distributing mail, issuing job applications, etc.
• Serves a back up to all Human Resources staff positions, as needed.
• Performs other job duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of relevant laws, regulations, and safety standards;
• Knowledge of objectives of a risk management program; basic terminology and procedures of insurance industry; research theory and procedures.
• Knowledge of customer service principles;
• Knowledge of insurance terminology and claims processing.
• Knowledge of federal, state, and local laws, rules, regulations, and court rulings affecting workers’ compensation;
• Knowledge of computer applications, including spreadsheets, databases and word processing;
• Knowledge of business English, punctuation, mathematics and spelling
• Ability to apply rules, regulations and policies to particular personnel situations;
• Ability to gather, assemble, correlate and analyze facts, statistical information and devise solutions to insurance problems.
• Ability and willingness to respond to calls after hours, on weekends and holidays as required.
• Ability to handle confidential matters with discretion.
• Strong organizational skills and ability to prioritize to meet established deadlines.
• Ability to write clear and concise reports, memoranda and other correspondence;
• Ability to use computers and software applications;
• Ability to establish and maintain effective working relationships with employees, supervisors and managers, carriers and administrators;
• Ability to communicate effectively, both orally and in writing to diverse groups;
• Ability to provide a high degree of customer service;
• Ability to troubleshoot, research and resolve customer problems;
• Ability to provide detailed work product.
• Ability to organize and pay accurate attention to detail;
• Ability to maintain confidentiality;
• Ability to remain at a city work shelter, before, during and after a hurricane or other storm or disaster, if asked.

Education and Experience:

• Graduation from an accredited four-year college or university with a bachelor’s degree in risk management, Insurance, or closely related field.
• Five (5) years of progressively responsible Risk Management experience, with at least three of those five years employed within the public sector.
• One (1) year supervisory experience.
• A combination of education, training, and experience may be substituted at the City Manager’s discretion.

Certificates and Licenses:

• Must possess and maintain a valid Florida driver’s license and must be insurable by the City’s current insurance provider.
• Certified Public Manager (CPM) certification preferred.
• Associate in Risk Management for Public entities (ARM-P) designation is preferred.
• National Incident Management System (NIMS) training will be required according to the job duties and responsibilities within one (1) year of employment.

Supervisory Responsibilities:

• Supervises Human Resources staff as directed by Director of Human Resources & Risk Management.

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