Retail Market Manager
- Coaches, leads and manages Banking Center Managers and teams to ensure all strategic initiatives are executed effectively.
- Implement the vision for driving growth and profitability by executing on Retail Banking strategy within the Market.
- Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus.
- Collaborate with peers and Retail Banking Executive to align goals with the overall organizational strategy.
- Models and demonstrates First Horizon Bank (Firstpower) culture. Promotes a positive work culture by increasing and supporting associate engagement and develops plans to improve associate experience scores. Creates a winning culture through consistent recognition.
- Involved in the community and actively serves in a leadership capacity in support of bank programs.
- Implement and coach advice driven sales process.
- Drive business growth by establishing and achieving goals and priorities.
- Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement.
- Consistently visits banking centers to provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
- Establish and nurture relationships with key clients and partners to expand the client base.
- Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation.
- Deliver expected balance sheet and income statement results for the Market.
- Ensure exceptional client experiences across all banking centers.
- Implement strategies to enhance client engagement, satisfaction, and loyalty.
- Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation.
- Recruit, train, develop, and retain a high-performing Retail Banking team.
- Provide regular coaching, feedback, and performance evaluations to team members.
- Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
- Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement.
- Communicate and explain critical changes in the business environment and assist banking center associates in understanding and embracing change.
- Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies, and procedures. Partners with Retail Operations team to address operational concerns.
- Manage loan pricing exceptions and credit exception requests.
- Implement effective risk management practices to minimize potential financial and operational risks.
- Lead internal audits and assessments to ensure adherence to policies and procedures.
- Manage processes and workflows within Retail Banking for efficiency and cost-effectiveness.
- Monitor operational metrics and implement improvements as needed.
- Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws.
- Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
- Bachelor (4-year college) degree and 4-6 of experience or equivalent combination of education and experience and 3+ years of high sales performance.
- Microsoft Office suite
- None required
- Monday - Friday
- 8:30 AM - 5:00 PM
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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