Claims Coordinator

Claims Coordinator
Delray Beach or Palm Beach Gardens, FL (Hybrid)
$21–$26 per hour + full benefits

About the Opportunity
A long-established Florida insurance agency with more than 100 years in business is looking for a Claims Coordinator to join its growing team. In this role, you will support clients through every stage of the claims process, ensuring claims are handled efficiently, accurately, and with care.

You will work closely with the Claims Administrator, producers, and account managers to advocate on behalf of clients and provide clear, timely communication between insureds and carriers.

What You’ll Do

· Facilitate first notice of loss and coordinate claim setup with carriers.

· Maintain claim activities and documentation in EPIC.

· Respond to all client and carrier inquiries within 24 hours.

· Monitor open claims to ensure timely status updates and resolutions.

· Advocate for clients on claim-related issues such as coverage questions, denials, or legal notices.

· Communicate with the Claims Administrator, producers, and account managers to address and resolve issues.

· Notify producers and account managers of significant losses or high-value claims.

· Provide detailed loss runs and reports upon request.

· Maintain and update a network of trusted vendors such as restoration companies and glass repair providers.

· Report any coverage concerns or omissions to the appropriate team members.

· Support the claims department with additional projects as needed.

What You Bring

· High School Diploma or GED required.

· 3 to 5 years of claims or commercial/personal lines experience.

· Strong organizational and communication skills.

· EPIC experience preferred.

· A proactive, client-focused approach with attention to detail.

What You’ll Get

· Hourly pay between $21 and $26, depending on experience.

· 100% employer-paid Medical, Dental, and Vision insurance for employees.

· 401(k) with profit sharing.

· Long-term stability with an agency that has been serving clients for over a century.

· Supportive, team-based culture focused on client service and professional growth.

If you are organized, responsive, and passionate about helping clients navigate the claims process, this role offers an excellent opportunity to grow within a respected Florida agency.