Associate Customer Experience Manager (Miami)

Position Overview

Keep our communities fed.

Our focus is simple but meaningful — from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities.

As an Associate Customer Experience Manager, you will support the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position builds and maintains working relationships with customers’ operational management to achieve high levels of customer satisfaction in relation to the company's operations and adherence to standard operating procedures. The role is responsible for day-to-day transactional items and contributes to cross-functional teams in delivering projects and programs that solve problems and remove obstacles for the Customer. You will work collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to address chronic challenges.

Job Description

• Full-Time, On-site Role

• Location: Miami, FL (with regular travel to retail store locations)

You will contribute by:

• Facilitating communications with stakeholders as appropriate.

• Effectively communicating with customers to resolve service issues and evaluate their requests.

• Supporting the preparation of customer presentations to review project scope and progress.

• Monitoring and supporting operational KPI improvement across assigned customers.

• Assisting in influencing customer decision-making on key improvement initiatives.

• Supporting new customer start-ups as requested.

• Supporting operational planning around key customer events, such as holiday planning, grand openings, anniversary sales, and major in-store events.

• Communicating and managing changes in Company operational policies and procedures as directed.

We’re searching for candidates with:

• Retail operations background is required

• Knowledge of supply chain is strongly preferred

• Strong communication skills

• Strong analytical and business acumen

• Strong project management skills

• Strong technical computer skills

• Willingness and ability to travel frequently

• 2-5 years of relevant work experience

• Bilingual (English/Spanish) is required

Environment:

• Store : Office Temperature (65F to 75F)

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical, dental, vision, and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Qualifications

Bachelor's Degree - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Services, LLC

About Our Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best® & those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.