Product Manager - CMMS Platform & Digital Solutions

Job Description

Job Description

Description:

We are seeking a highly driven and technically capable Product Manager to lead the creation, execution, deployment, and expansion of a next-generation Computerized Maintenance Management System (CMMS) platform within the airport and industrial automation industry.

This role will own the product lifecycle from initial concept through enterprise-scale deployment. The successful candidate will work directly with airport stakeholders, operational teams, maintenance personnel, software developers, systems engineers, and executive leadership to define and deliver a scalable CMMS solution initially targeted for a single airport deployment, followed by expansion across multiple airport sites and airline customers nationwide.

This individual must be capable of operating in fast-paced operational environments while balancing customer demands, feature prioritization, technical constraints, schedule management, and long-term product scalability.

The Product Manager will serve as the bridge between customer operations, software development, engineering execution, and executive leadership while leveraging Agile/Scrum methodologies to drive delivery and accountability.

Key Responsibilities

Product Ownership & Strategy

• Lead the end-to-end development and execution of a new CMMS platform for airport and industrial automation environments.
• Define and maintain the long-term product roadmap aligned with customer operational goals and company growth strategy.
• Translate customer operational pain points into scalable software requirements and product features.
• Establish phased product release strategies, MVP definitions, and feature prioritization frameworks.
• Ensure the platform is designed for future scalability across:
• Multiple airport locations
• Multiple airline customers
• Enterprise operational environments
• Additional industrial automation verticals
• Balance customer requests with strategic product direction and technical feasibility.

Customer Engagement & Requirements Management

• Serve as the primary product-facing liaison between the customer and internal software organization.
• Spend significant time onsite in Atlanta (ATL) working directly with customer operations, maintenance, and leadership teams.
• Conduct workshops, discovery sessions, operational reviews, and feature validation meetings.
• Manage evolving customer expectations, feature requests, operational changes, and scope creep while maintaining project alignment.
• Gather operational workflows, maintenance procedures, reporting requirements, and field feedback to continuously improve the platform.
• Provide regular executive-level updates to both internal leadership and customer stakeholders.

Agile / Scrum Leadership

• Lead Agile product execution utilizing Scrum methodologies and best practices.

• Own and maintain:
• Product backlog
• Feature prioritization
• User stories
• Acceptance criteria
• Sprint objectives
• Release planning

• Manage Scrum teams to ensure:
• Sprint commitments remain achievable
• Technical blockers are removed quickly
• Development efforts align with product priorities
• Velocity and delivery targets are maintained

Facilitate or participate in:

• Sprint planning
• Daily standups
• Backlog grooming
• Sprint reviews
• Retrospectives
• Release readiness reviews
• Drive accountability and visibility through data-driven Agile metrics and reporting.

Cross-Functional Leadership

• Partner closely with:
• Software Development Teams
• Systems & Controls Engineering
• Airport Operations Personnel
• Project Management Office (PMO)
• Executive Leadership
• Implementation Teams
• Service & Support Teams

Work directly with a dedicated Project Manager and the Director of Software to ensure alignment between:

• Product scope
• Development execution
• Resource planning
• Customer expectations
• Deployment schedules
• Coordinate across engineering disciplines to ensure integration between software, controls systems, operational technology, and airport infrastructure.

Program Execution & Delivery Oversight

Drive execution from concept through:

• Development
• Testing
• Validation
• Deployment
• Stabilization
• Enterprise rollout
• Ensure all phases of the product lifecycle remain aligned to schedule, budget, scope, and operational readiness goals.

Monitor and manage:

• Dependencies
• Feature creep
• Technical debt
• Deployment readiness
• Operational impacts
• Establish structured weekly reporting and executive review cadences.
• Ensure proper documentation, traceability, and operational readiness throughout deployment phases.

Deployment, Stabilization & Expansion

• Lead deployment coordination and rollout activities for airport operational environments.
• Support go-live readiness, cutover planning, and operational stabilization efforts.
• Coordinate hypercare and post-deployment support activities.
• Track product performance, operational adoption, defect trends, and customer satisfaction metrics following deployment.
• Develop repeatable rollout models and implementation standards for future customer deployments nationwide.
• Assist in building scalable support, onboarding, and training strategies for long-term product growth.

Bachelor’s degree or equivalent work experience in the following fields:

• Computer Science
• Software Engineering
• Industrial Engineering
• Systems Engineering
• Information Technology
• Business Technology
• Related technical discipline

5+ years of Product Management experience in:

• Enterprise software
• Industrial automation
• Operational technology
• CMMS/EAM systems
• Airport systems
• SCADA/HMI environments
• Industrial SaaS platforms

• Strong understanding of Agile and Scrum methodologies.
• Experience leading software products from concept to deployment.
• Experience managing cross-functional technical teams in operationally critical environments.
• Strong customer-facing communication and executive presentation skills.
• Experience managing large-scale enterprise deployments and software rollouts.
• Ability to travel regularly to customer sites, including extended periods onsite in Atlanta.

Preferred Qualifications:

Experience with:

• Airport baggage handling systems (BHS)
• Passenger boarding bridge systems (PBB) or airports
• CMMS or EAM platforms
• Industrial automation systems
• SCADA platforms
• PLC-controlled environments
• Operational technology infrastructure
• Scrum Product Owner certification (CSPO), Scrum Master (CSM)/(PSM), or equivalent Agile certifications.

Experience with:

• Azure DevOps
• Jira
• Microsoft DevOps ecosystem
• Microsoft Loop / Planner / SharePoint
• SaaS product delivery
• Experience scaling products across multiple enterprise customers.