Customer Relations Agent

Join Our Guest Relations Team Lexus of Orlando & Lexus of Winter Park Central Florida’s Premier Luxury Dealerships Position: Customer Relations Agent Location: Lexus of Orlando & Lexus of Winter Park Status: Full-Time For over 25 years, Lexus of Orlando and Lexus of Winter Park have proudly served the Central Florida community as “Elite” luxury automotive dealerships. Our mission to provide World Class Service begins with the efforts of our dedicated team members. We're currently seeking experienced Customer Relations Agents to serve as the voice of our dealerships and deliver the exceptional service our guests deserve. Position Summary: As a Customer Relations Agent, you will play a vital role in building guest loyalty through the professional, friendly, and prompt handling of guest inquiries, concerns, and service needs. Your goal is to provide seamless, high-touch service while supporting a luxury dealership experience. Key Responsibilities:

• Serve as the first point of contact for incoming guest calls and inquiries
• Own the guest experience by assisting promptly, professionally, and thoroughly
• Proactively resolve guest concerns and coordinate with upper management as needed
• Maintain accurate records and documentation of guest interactions
• Support internal departments by routing calls and following up on guest issues
• Maintain a clean, welcoming café space; ensure snacks and beverages are stocked and attractively displayed
• Shop for and replenish café supplies at local retailers

Note: This is a representative list of responsibilities and may not encompass all tasks related to the position. Qualifications:

• Minimum 2 years of experience in guest relations, hospitality, or front desk roles
• Automotive industry experience preferred
• Exceptional verbal and written communication skills
• Strong multitasking, organization, and data entry capabilities
• Professional, upbeat demeanor with a commitment to guest satisfaction
• Must be reliable, punctual, and team-oriented
• Bilingual (English/Spanish) is a plus
• Ability to thrive in a fast-paced, high-touch environment

What We Offer:

• Medical, Dental, and Vision Insurance (BCBS Florida)
• 401(k) Retirement Plan
• Allstate Life & Disability Coverage
• Paid Holidays & Vacation
• Includes: Christmas Day, Thanksgiving Day, Labor Day, Memorial Day, July 4th, New Year's Day
• Ongoing training and development opportunities

All benefits apply to full-time associates and are subject to eligibility and certain limitations. If you are a motivated professional who values integrity, teamwork, and World Class Service, we encourage you to apply and become part of the Lexus family.