Front Desk Agent (Hotel)

HOTEL- Front Desk Agent

Miami Beach, FL. 33139

Full-Time/Part-Time

Job Overview: At Hyatt Centric South Beach we are seeking a friendly, motivated, and organized Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and enhancing our guests' experience. Your responsibilities will include checking guests in and out, managing reservations, and assisting with inquiries to ensure a memorable stay.

Key Responsibilities:

- Greet and welcome guests upon arrival and provide assistance with check-in and check-out processes.
- Handle guest reservations, including modifications and cancellations, through various channels (phone, email, and online platforms).
- Respond to guest inquiries and requests promptly and professionally, addressing any concerns to ensure guest satisfaction.
- Maintain an organized front desk area, ensuring all materials and equipment are stocked and in good condition.
- Process payments, manage cash handling, and ensure accurate billing for all guests.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met and that guest rooms are prepared appropriately.
- Provide local area information and recommendations for dining, entertainment, and attractions as needed.
- Assist in special projects and administrative tasks as required by hotel management.
- Uphold hotel policies and procedures, ensuring compliance with health and safety regulations.

Qualifications:

- High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Previous experience in a guest service role, preferably in a hotel or hospitality environment.
- Strong interpersonal and communication skills, with the ability to engage positively with guests and team members.
- Proficient in computer systems and hotel management software; familiarity with Opera system is preferred.
- Excellent problem-solving skills and the ability to remain calm under pressure.

- Flexibility to work various shifts, including evenings, weekends, and holidays.

- A professional appearance and demeanor.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for career advancement within the hotel and the broader hospitality industry.
- A supportive and collaborative work environment.
- Employee discounts on hotel accommodations and services.
- Continuous training and professional development opportunities.

Hyatt Centric South Beach is an equal opportunity employer and welcomes applicants from diverse backgrounds to apply. We look forward to hearing from you!