Guest Service Agent

Job Description:
The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team.

Overview:
The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.

Responsibilities:

• Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Complete cashier and closing reports, counting the individuals’ bank at the end of each shift securely.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security guidelines are met for guest room access.
• Participate in department meetings.
• Positive attitude, while being a team player with a “sleeves-rolled-up” type mentality.
• Excellent communication and interpersonal skills.
• Perform other duties as requested by management.

Qualifications:

• At least 1 year experience in a hotel front office is preferred.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests.

Availability:

• Must be available to work days, evenings, weekends, and holidays.

Benefits:

• We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.