Front Desk / Medical Assistant / Receptionist for Urgent Care

Job Description

Job Description

Benefits:

• 401(k) matching

We are seeking a polished, friendly, and highly motivated Receptionist / Phone Sales & Customer Service Specialist to join our team in Wildwood, near The Villages, Florida .

This is an excellent opportunity for someone with strong receptionist, phone handling, sales, and customer service experience who enjoys helping people, creating a great first impression, and converting inquiries into booked appointments.

Key Responsibilities

• Answer incoming phone calls, texts, and patient inquiries in a warm, professional manner
• Schedule appointments accurately and efficiently
• Provide outstanding customer service to new and existing patients
• Explain services, pricing, and general information clearly and confidently
• Convert incoming inquiries into booked appointments
• Follow up with missed calls, leads, and interested patients in a timely manner
• Assist with front desk and receptionist duties, including scheduling, confirmations, intake, and message handling
• Maintain accurate records of calls, appointments, and follow-up communication
• Represent the business with professionalism, positivity, and courtesy at all times

Qualifications

• Previous experience as a receptionist, front desk coordinator, customer service representative, or sales coordinator
• Strong phone communication and customer service skills
• Strong sales ability, especially converting inquiries into appointments
• Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence
• Organized, detail-oriented, dependable, and able to multitask
• Professional, punctual, and reliable
• Comfortable working in a fast-paced onsite environment

Preferred Qualifications

• Experience in urgent care, medical office, healthcare, dental office, med spa, or aesthetics
• Experience with scheduling, patient communication, and lead follow-up
• Familiarity with phone systems, scheduling software, or CRM systems
• Candidates with a strong academic background are preferred

Ideal Candidate

• Warm, personable, and professional
• Strong closer on the phone
• Confident, persuasive, and service-oriented
• Highly organized and responsive
• Able to build trust quickly with patients and callers
• Motivated to help grow the practice through excellent service and strong follow-up

How to Apply

Please apply with your resume and a brief introduction describing your experience in receptionist duties, phone handling, customer service, and sales.

Here is a shorter version for a quick LinkedIn post:

Now Hiring: Receptionist / Phone Sales & Customer Service Specialist
Onsite Wildwood, Florida / Near The Villages

We are looking for a professional, friendly, and motivated team member with strong receptionist, phone handling, sales, and customer service experience .

Responsibilities include:

• Answering incoming calls, texts, and patient inquiries
• Scheduling appointments
• Providing excellent customer service
• Explaining services and pricing clearly
• Converting inquiries into booked appointments
• Following up with leads and missed calls
• Supporting front desk and scheduling operations

Requirements:

• Strong receptionist and phone handling experience
• Strong sales and customer service skills
• Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence
• Organized, dependable, and professional
• Must be comfortable working onsite in Wildwood near The Villages, Florida

Preferred:

• Urgent care, medical office, healthcare, dental, or med spa experience
• Experience with scheduling and patient communication

Please apply with your resume and relevant experience.