IT Technician

The Setai, Miami Beach
Position: IT Specialist - ENTRY LEVEL
Job Summary

The IT Specialist is responsible for ensuring the operational availability, reliability, and stability of all network, systems, and hospitality-specific technologies at The Setai, Miami Beach. This role provides high-level technical support to guests and team members, both on-site and remotely, in alignment with business needs.

We seek a motivated professional with a strong passion for technology, exceptional interpersonal skills, and a collaborative mindset. The ideal candidate thrives in a fast-paced, 24-hour luxury hospitality environment and demonstrates the flexibility, professionalism, and commitment required to support our standards of excellence.

• Minimum of 2 years of experience supporting IT systems, including Active Directory and Microsoft 365

• Basic understanding of networking methodologies

• Experience with VLANs, ACLs, routing, and enterprise Wi-Fi systems

• Working knowledge of Windows Server and Active Directory management

• Strong understanding of Wi-Fi infrastructure and troubleshooting

• Desktop configuration and technical troubleshooting experience

• Experience with Point of Sale (POS) and Property Management Systems (PMS)
  (Micros-Fidelio and Oracle Opera preferred)

• Knowledge of backup operations (Computer Associates or similar platforms)

• Understanding of VoIP technology (Mitel preferred)

• Self-starter with strong organizational and leadership skills

• Ability to communicate sensitive or technical information tactfully and professionally

• Proven ability to prioritize multiple projects and operational demands

• Experience with IPTV and VingCard systems preferred

• Excellent customer service and staff support skills (Fluent English required)

• Ability to lift 40 pounds or more

• Provide support for all computer, CCTV, audiovisual, television, and telephone systems

• Maintain and manage system updates, including antivirus software, patches, and firmware

• Provide training and guidance on corporate software and technology platforms

• Create, modify, and remove user accounts in Active Directory and related systems

• Oversee mission-critical systems including servers, networks, and workstations

• Manage departmental and enterprise-wide technology initiatives and projects

• Maintain high availability standards for network and critical system resources

• Meet regularly with department leaders to assess needs and recommend solutions

• Ensure compliance with data security and system integrity standards

• Participate in scheduled on-call rotations and weekend support as required

• Deliver exceptional technical support to guests and team members

• Apply superior guest relations skills in all interactions

• Follow hotel telephone etiquette and call-handling procedures

• Maintain professionalism in accordance with The Setai’s service culture

• Maintain behavior consistent with company policies, including harassment-free workplace standards

• Report to work as scheduled and adhere to personal appearance guidelines

• Execute emergency procedures in accordance with hotel standards

• Comply with safety regulations and operational procedures

• Attend required meetings and training sessions

• Maintain cleanliness and organization of equipment and work areas

• Adhere to hotel policies, rules, and confidentiality standards

• Support sustainability initiatives, including recycling practices

• Remain informed of hotel updates, changes, and operational priorities

• Comply with uniform and grooming standards at all times

• Promote teamwork and collaboration across all departments

• Communicate operational concerns promptly and effectively

• Demonstrate courtesy, professionalism, and respect toward guests, management, and colleagues

• Maintain flexibility and adaptability in a dynamic luxury hospitality environment

• Uphold The Setai’s commitment to excellence in service and operations

The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefits package for all full-time employees, including:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Short-Term Disability Insurance

• Retirement Plan – 401(k) program

• Generous Paid Time Off Program

• Bereavement Pay

• Jury Duty Pay

• Food & Beverage Discounts

• Spa Discounts

• Employee Referral Program

• Duty Meals

• Uniforms & Maintenance of Uniforms

• Parking privileges offered with this position