Front Desk Agent
Job Description
Job Description
We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We're not a typical hotel—we're a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you're someone who loves connecting with people and creating memorable stays, this is the place for you.
Position OverviewAs a Front Desk Agent , you are the first point of contact for our guests. You'll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from check‐in to check‐out. Key Responsibilities
- Greet guests warmly and handle check‐ins and check‐outs with professionalism
- Manage reservations, room assignments, and guest communications (phone, email, in person)
- Process payments, verify identification, and maintain accurate records
- Resolve guest concerns with empathy and efficiency, escalating when necessary
- Coordinate with housekeeping and maintenance to ensure room readiness
- Promote hotel amenities, local attractions, and upsell services when appropriate
- Maintain a clean, organized, and secure front desk area
What You Bring
- Previous front desk or customer service experience (hospitality preferred)
- Strong communication skills and a calm, solutions‐focused mindset
- Ability to multitask and stay composed in a fast‐paced environment
- Familiarity with hotel systems (StayNTouch experience is a plus)
- Flexibility to work mornings, evenings, weekends, and holidays if ever needed
- A team‐oriented attitude and a genuine passion for guest service
What We Offer
- $18/hour , paid weekly
- W2 employment with full company‐paid medical, dental, and vision benefits
- Paid time off and holiday pay
- Employee discounts on hotel stays and amenities
- Opportunities for growth, advancement, and cross‐training
- A stylish, supportive, and modern work environment
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