Director of Collections

Responsive recruiter

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Benefits:

• Competitive Compensation
• Employer Paid Medical, Dental, Vision Insurance
• 401k w/employee match
• Company Provided EAP (Employee Assistance Program)
• PTO
  

National Service Bureau (NSB) is seeking an experienced Director of Collections to join our team. NSB is focused on Accounts Receivable Management and Subrogation. We've grown over the last 40 years to become a leading national agency. We are looking to bring on a self-motivated leader who is accountable and engaged in personal growth with a proven track record of success in 3rd Party Collections Management

Director of Collections Job Description:

We are seeking a Director of Collections with experience leading teams, driving revenue growth, and overseeing implementations, technology changes, etc. some job functions include:

• Analyzes, evaluates, and reports on performance, SLAs, KPIs and other metrics
• Tracking and maintaining a deep understanding of overall collections performance at all times
• Performing continued training and education
• Implementing call center and collection operational strategies
• Developing and managing team of Collection Managers
• Providing daily personnel management and oversight
• Conducting regular 1:1’s and annual performance reviews
• Enforcing company policies and holding team members accountable
• Identifying opportunities for improvement and implementing change across the operations team

Director of Collections Skills Required:

• Results oriented with the energy and ability to deliver results daily
• Ability to understand client SLAs and manage performance to them.
• History of developing high preforming leaders
• Ability to translate data into understandable actionable coaching
• Fluency in BI tools and Excel
• Experience in overseeing technology integrations
• Strong analytical and problem-solving skills
• Understanding of and respect for compliance
• Ability to drive, encourage, and motivate a team
• Ability to Recruit, Train, and Retain Collectors and Collections Management
• Proven track record of improving recovery performance
• Commitment to personal growth
• Willingness to exemplify our Core Values

Core Values:

· Follow Through

· Be Engaged

· Think First

· Be Respectful

· Be Accountable

NSB is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us!

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Careers

Compensation: $95,000.00 - $125,000.00 per year