Account Specialist, Playbook 365

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Playbook365 is a leading sports event management technology platform dedicated to transforming how tournaments, leagues, and organizations operate. Our all-in-one software simplifies registration, scheduling, communication, and data management—helping directors, coaches, and families experience sports the way they should be: connected, organized, and fun.

Playbook365, part of the Travel and Leisure family of brands, serves the rapidly growing youth and amateur sports travel market by connecting event organizers and destinations through scalable, user-friendly technology.

How You'll Shine:

As the Account Specialist , you will focus on supporting both the Sales team during qualification, demo and contracting stages, and will be working closely with the Account Management team to onboard new clients. You will help manage the client lifecycle by establishing solid, productive relationships to maintain ongoing partnerships with Playbook365. The Account Specialist is responsible for collecting client requirements for product enhancements and shepherding these needs through the development process to completion. This position requires a high level of relationship building and skillful communication to collaborate with new clients, internal and external stakeholders, our development team, and senior leadership.

Responsibilities include, but are not limited to:

• Help manage the product support ticket queue to vet new tickets, fix lower-level issues, implement basic new requests, and keep the queue clean. (30% time)

• Provide technical expertise during the sales process and during product demonstrations, guiding potential customers through core features and benefits of our software and addressing technical questions and concerns. (30%)

• Assist with technical onboarding, including setup, configuration, and integration of the software for new clients; providing training and product guidance to new users during the onboarding phase.(30%)

• Meet with clients as necessary to discuss issues, get additional information, and teach them about our platform in a way that builds warm, positive customer relationships.

• Document new feature enhancements and client self-service tutorials, and provide feedback to leadership on how to improve processes for more efficient, customer-centered outcomes

• Work on new site implementation (10% time)

Travel Requirements:

Travel is limited to occasional on-site meetings, which are minimal – 10%

What You'll Bring:

Education:

• BA/BS Degree

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Training Requirements :

• None

Knowledge and Skills:

• Excellent analytical and problem-solving skills

• Ability to work with minimal supervision in a team environment

• Excellent verbal and written communication skills

• Personable demeanor and professional attitude

• Quick learner with a strong desire to always be learning

Technical Skills:

• Proficiency in Microsoft Office Suite.

• CRM experience/understanding (HubSpot or Salesforce preferred).

Job Experience:

• 1 year experience within the sports industry, specifically youth sports

• 1 years of experience with account management

• Excellent organizational and time management skills.

• Self-starter with motivation to exceed goals in a fast-paced, evolving environment.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.