Mortgage Processor

** We are currently hiring for one position that may be based out of either our Florida or California office locations. While we are considering candidates from both coasts, only one role will be filled.**

Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.

For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.

At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.

Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.

Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.

Join us—and experience what it means to truly love what you do.

The Mortgage Processor receives, evaluates, and processes all mortgage and equity loans for a $2.6 billion federal credit union with annual originations of more than $250 million, including home mortgage within Florida, California, Hawaii, New Jersey, New York, Connecticut and Pennsylvania and equities within Florida and California. Performs Analysis and clears all loan conditions in a timely manner to ensure regulatory compliance and member satisfaction. Coordinates loan transition to the closing desk for final review and funding. Conducts pre-closing interview with borrower to verify final numbers and terms of the loan. Verifies that all documentation and credit report are still accurate and in compliance. Receives and validates final conditions from necessary parties and seeks to obtain a final "clear to close" within 48 hours of final underwriting review. Pulls final credit and verbal verification of employment (VVOE) to comply with investors guidelines (first mortgage). Sends closing communication to all parties involved. Processor verifies that the file is with the closer within acceptable turn times, allowing sufficient time for doc prep and mailing. Maintains file organization and ensures regulatory compliance. Identifies Member financial needs and cross-sells multiple financial products and services to meet those needs where possible and appropriate. Assists or refers members to appropriate business units and departments, as necessary.

Principal Responsibilities:

• Provides effective support for all phases of equity and mortgage loan activities
  • Maintains a pipeline of 25+ active and "in process" loan files (first mortgage) and 50+ loan files (equity).
  • Maintains an acceptable (as stipulated by management) turn-around time on purchase, refinance or Equity files from member commitment ("green light") to final approval as determined and established by management.
  • Receive and review new loan applications for completeness and compliance. Arranges files per established checklist order.
  • Analyze loan packages, identify outstanding conditions, and clear requirements promptly to meet regulatory and investor standards.
  • Orders necessary products required to process file.
  • Verifies employment, salary, assets, and liabilities.
  • Evaluates credit reports and member needs to pre-underwrite loan files. Orders Verification of Deposit (VOD) and Verification of Employment (VOE) and update file with completed documentation (first mortgage).
  • Quickly and efficiently resolves loan application issues. Works with and coordinates with applicants and Mortgage Loan Originator or MEPs in addressing credit reporting errors, appraisal values, low salary levels, and high debt ratios.
  • Possesses a comprehensive understanding of Fannie Mae and PFCU lending guidelines, allowing for creative and compliant loan restructuring.
  • Reviews information for completeness and accuracy. Clarifies missing or questionable information. Follows up with outside sources of outstanding documents.
  • Ensures that all necessary items are available for underwriting. Tracks development of information to ensure compliance with underwriting guidelines. Resolves conditions of underwriting. Submits loans for final approval. · Ensures all Desktop Underwriter (DU) and/or any Underwriter findings and conditions have been met. (first mortgage).
  • Communicates status of loans to Member, buyer, seller, realtor, and title company to ensure smooth closing. Adds concise and clear notes in the loan operating system (LOS) to keep everyone current with the updates. Actively communicates with members to keep them informed of the process.
  • Prepares files for the closing desk. Makes sure the file meets quality assurance standards, with all applicable verifications performed as needed (i.e verbal verification of employment (VVOE), final credit, etc.)
  • Verifies confirmed rate to ensure adherence to lock desk policy, and coordinates rate lock resolutions with member and mortgage advisor. (first mortgage)
  • Works closely with mortgage closing to ensure smooth transition to closing, funding, booking/boarding.
  • Maintains a satisfactory Quality Assurance rating as determined by management on all assigned files. Receives, reviews and initiates action to address any items on monthly audit report.
• Establishes and maintains professional business relationships with Members, Branches and vendors.
  • Resolves (or refers) requests and problems promptly and courteously. Answer Member loan questions regarding applications in the process of approval and/or MEP/Retail questions.
  • Maintains and conveys the Credit Union’s professional reputation and CORE values when working with members, co-workers, and vendors.
  • Keeps Members and realtors properly informed of Credit Union policies and procedures. Notifies Members of additional information required.
  • Maintains and conveys the Credit Union's professional reputation.
  • Reviews and follows up on Outstanding Conditions Report as assigned.
• Assumes responsibility for related duties as required or assigned.
  • Supports Mortgage Processing personnel as needed. Replace absent Mortgage Processing personnel as required.
  • Attends meetings as required
  • Keeps management informed of area activities and of any significant problems. ·
  • Keep current with compliance training.

KNOWLEDGE & SKILLS

Minimum Education Required to Perform Job:
High School Diploma or GED

Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire:
2 to 5 years

Specific Experience Required:

• 3-5 years of experience
• Experience in financial institutions Knowledge of mortgage processing and closing documentation, closing disclosure/cash to close mechanics, title/escrow practices, investor/GSE and CFPB (TRID) requirements

Other Training, Technical Skills, or Knowledge Required:

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Real estate processing
• Mortgage Loan Software

Other Measurable Abilities Required

• Minimum 3 years’ experience in financial institutions is required.
• Minimum 3 years’ experience in Real Estate Loan Processing is required.
• Excellent written and oral communication skills. Good phone skills.
• Solid analytical math and reasoning skills
• Possesses a Member-centric philosophy. Excellent Member service skills.
• Effective team work skills
• Ability to work independently and on multiple projects at one time
• Excellent interpersonal and relationship-building skills.
• Takes initiative
• Organized; good time manager
• Responsible; Flexible; detail- and goal- oriented

Physical Demands & Environmental/Working Conditions:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Verbal communication where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Ability to hear average or normal conversations and receive ordinary information. Ability to work and focus in a semi-noisy environment. Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Sedentary work; sitting most of the time. Exerts up to 20 lbs. of force occasionally.

With access to confidential information, this individual is on guard relating to the control of restricted information.

Disclaimer
The information contained in this job description has been designed to indicate the general nature and level of work performed by employee within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of cast members assigned to this job.

The hiring range for this position in Florida is $19.00 to $27.17 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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