Assistant Center Sales Manager

Job Description

Job Description

Position Overview

EWC Growth, a leading Franchisee of European Wax Center, is seeking an Assistant Center Sales Manager with an eagerness to grow. If you are passionate about driving sales, coaching, developing, and leading others while creating a great experience for associates and guests alike, we would love to hear from you!

The prime responsibility of the Assistant Center Sales Manager is to assist the Center Sales Director with the day-to-day operations of the center, including opening and closing, working the front desk, managing productivity, and ensuring the team delivers world-class guest services. As an ACSM at EWCG Growth, you will serve as a role model for your team, ensuring that all EWC Growth Partners Core Values are consistently applied in all guest and associate interactions.

Skills/Abilities

• Demonstrates professional written and verbal communication skills when engaging in all business transactions

• The ability to build authentic relationships and performance manage a team based on mutual accountability, kindness, support, and excellence that aims towards achieving service and financial goals
• Strong time management skills with attention to detail
• Regularly requires demonstrated poise, emotional intelligence, and diplomacy when interacting with those encountered in the course of work
• Passion for guest service, coaching and team leadership

Essential Functions

• Understand, believe in, and represent EWC Growth and European Wax Centers Mission, Vision, and Values

• Develop a thorough understanding of European Wax Center services and products
• Master the Guest Service Associate role and lead by example
• Meet and maintain specific Center and individual KPI’s

• Administer check-ins and check-outs, process payments, refunds, and reservation requests

• Promote and implement new products, services, and initiatives
• Assist with inventory counts as needed

• Assist with associate management, which includes training, scheduling, and coaching
• Assist with schedule, timekeeping/payroll and Strut Meetings as needed

• Cultivate a positive, inclusive work environment that increases productivity and reduces turnover
• Utilize provided training resources to educate your team on retail, improve selling skills and achieving business and personal goals
• Supervise, motivate, develop, and coach associates in the moment, and as needed

• Complete weekly deposit and maintain cash balances of register and register change as needed

• Address guest and associate concerns promptly with a solutions-focused approach
• Follow all EWCG policies and procedures while providing exceptional guest experience
• Ensure all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard
• Follow all safety standards to ensure a safe work environment

Requirements

• 2-3 years of previous retail sales or retail operations management or experience in a customer service-related field
• Strong analytical, communication, and people skills
• Must be able to work up to 40 hours per week with open availability including morning, evening, and weekends.

Benefits:

• We are committed to recognizing performance with an hourly wage of $17.00 – $20.00 based on experience. Our compensation structure includes a base salary complemented by an unlimited incentive structure, with potential to make 20% - 40% or more of salary, to reward those who achieve goals consistently.
• Option for Medical, Dental, Vision insurance.
• Company paid Short Term Disability and Life Insurance
• Paid Time Off and 401K Match.
• Paid Parental Leave.
• Wellness Programs.
• Commuter Benefits.
• Discounts on all Retail Products.
• Free Waxing.

Physical Demands:

While performing the duties of this job, the associate is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The associate must frequently lift and/or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

About the Company:

European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 1,000 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.

Visit us at waxcenter.com and discover how European Wax Center is committed to "Revealing Beautiful Skin!".

EWC Growth is one of the largest franchisees in the EWC network with more than 50 locations across 5 different states. Our Mission is to positively impact everyone who walks through our doors. EWC Growth, we’re more than a group of colleagues; we are warm, supportive, and deeply committed to teamwork to achieve a shared goal. Our values are rooted in our respect and appreciation for one another, and we are dedicated to building and encouraging a caring and understanding environment. We also believe we have a shared responsibility to enrich the lives of our associates and the guests that visit us.

Visit us at ewcgrowth.com and read more about our company values!

EEO Statement:

EWC Growth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. EWC Growth is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

ACSM2025