Desktop Support Analyst
Kforce has a client that is seeking a Desktop Support Analyst in Miami, FL (Florida). Responsibilities:
- Triage, assign and troubleshoot incident tickets for affected clients and end users
- Desktop Support Analyst will document solutions to all incidents and add to the department KMDB
- Assist the Helpdesk as Level 2 support for all End user technology platforms and interfaces
- Assist the Helpdesk as Level 2 support for all hardware configurations of End user technology platforms and interfaces
- Apply software changes and make configuration changes for new devices, new sites, and existing sites
- Validate hard drive image changes for the Helpdesk for replacement on all supported systems
- Track and maintain hardware/software Inventory for all end user systems and hardware
- As a Desktop Support Analyst, you will ensure tickets are closed in a timely manner maintaining SLAs and escalating to leadership or next level support where required
- Assist with approved installation and software modifications for all applications associated with end user systems
- Associate's degree in computer related field required, Bachelor's degree preferred or equivalent experience
- Certifications in AWS, ITIL, or related technical fields a plus
- 2 years in service/help desk, field services, smart hands or deskside support
- 2 years of Windows Operating Systems required
- 2 years of diagnosing hardware/software conflicts, hardware components, and testing of hardware failures is required
- 1 year of networking concepts is required
- Experience and ability to understand data flow processes
- Excellent understanding of remote support communication software, such as SCCM, Intune, Team Viewer
- Familiarity of Microsoft DOS and PowerShell scripts
- Proficient use of Microsoft Teams, Office and 365 products and some administration
- Ability to learn software applications with minimal training is required
Recommended Jobs
Maintenance Technician
About Power Designers Sibex At Power Designers Sibex, we’re redefining industrial energy solutions. Under new leadership, we’re building a culture of innovation, collaboration, and excellence. Jo…
Security Specialist
Provides security oversight and asset protection. Conducts investigations into thefts, workplace violence, and other detrimental activities. Ensures regulatory compliance by developing relationships w…
Neurologist MD/DO - St. Petersburg and Zephyrhills, Florida
Commonwealth Medical Services is excited to announce an opening for a dedicated and experienced Neurologist to join our team in Florida. We are committed to offering exceptional neurological care, an…
Used Car Sales Associate
Earl Stewart Toyota is hiring and we want to talk to you! We are a no-haggle store with a no-confrontation sales process. Do not let this scare you! Our sales associates earn at least as much as sales…
CT Tech
Cooperidge Consulting Firm is seeking a CT Technologist for a top Healthcare client. This technical role is responsible for the timely completion of all requested imaging procedures for both i…
Customer Service Representative
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier bui…
Cardiology - Fort Myers, Florida
Fort Myers, Florida Non-Invasive Cardiologist Position Information: Candidates for this position will be interested in general cardiology and be able to read echocardiogram and nuclear stress t…
Senior Media Engineer, Event Technology
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. NASCAR seeks a talented professional to join in the position of Senior M…
Intermediate Java Programmer Analyst - Officer
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application syst…
Property Coordinator, Hyde Park Village
Overview The Property Coordinator plays an important role in supporting the overall success of the property team. This full-time position provides steady, reliable assistance across operations, te…