Inside Sales Associate

Location : Clearwater, Florida 33765
Employment Type : Full-Time (Direct Hire or Temporary-to-Permanent)
Shift Hours : 8:00 AM – 5:00 PM, 1-hour lunch
Desired Start Date: ASAP
Pay Range: $60,000 – $70,000

Job Summary:
We are seeking a versatile, customer-focused professional to join our team as an Inside Sales Associate. This role combines relationship-driven inside sales with a strong focus on customer success and operational support. You will serve as a primary point of contact for customers—answering questions, resolving issues, and supporting their long-term success—while also contributing to revenue growth and collaborating closely with cross-functional teams to deliver innovative technical solutions.

A technical background or familiarity with electrical or power systems is strongly preferred, as this role frequently interfaces with engineering teams and provides foundational technical guidance to customers.
This position offers a strong development pathway for future careers in engineering, sales, or other technical disciplines.

Key Responsibilities:
Customer Relationship Management:

• Build and maintain strong relationships with new and existing customers through proactive communication and ongoing support.
• Act as the primary liaison between customers and internal teams, including Engineering, Production, Marketing, and Quality.

Sales Growth & Support:

• Partner with Outside Sales and Account Managers to drive revenue through upselling, cross-selling, and new business development.
• Prepare customer-facing proposals, cost estimates, and technical presentations.

Order & Project Management:

• Manage sales orders and purchase orders with a high level of accuracy to ensure on-time delivery and customer satisfaction.
• Support new program launches and assist in the ongoing management of existing customer projects.

Technical Support:

• Provide basic technical support and troubleshooting for products related to power and energy systems.
• Translate customer requirements into clear technical inputs for engineering teams and communicate engineering feedback back to customers.

Customer Success & Process Improvement:

• Address customer concerns and complaints in a timely, professional manner, coordinating corrective actions as necessary.
• Identify opportunities for process improvement and collaborate with internal teams to enhance workflows and customer experience.

Market & Industry Insight:

• Research industry trends, competitive offerings, and emerging technologies.
• Stay informed on applicable standards and innovations related to power and energy systems.

Qualifications:

• Bachelor’s degree in business, Engineering, Marketing, or a related field.
• 3–5 years of experience in inside sales, account management, or customer success roles.
• Familiarity with electrical systems, DC power, or energy-related products preferred.
• Strong written and verbal communication skills.
• Demonstrated analytical problem-solving ability and attention to detail.
• Ability to manage multiple priorities and collaborate effectively across teams.
• Proficiency with CRM platforms and Microsoft Office Suite.

Preferred Attributes:

• Experience working within ISO or quality management systems.
• Experience with ERP or CRM tools (e.g., NetSuite or similar).
• Experience with customer support platforms such as Freshdesk or equivalent.
• Ability to interpret technical documentation and communicate effectively with engineers.
• Strong motivation to learn and grow in a technical, fast-paced environment.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative, innovative, and team-oriented work environment.