Director of Business Development, North America, Assembly & Packaging
- Relationship Management: Building and maintaining strong, trust-based relationships with key clients.
- Implementing tailored account plans developed in coordination with Global strategy to achieve client and company objectives.
- Client Needs Assessment: Understanding client needs, anticipating future requirements, and identifying opportunities for growth and reporting to Global teams.
- Communication and Collaboration: Acting as a bridge between clients and internal teams, facilitating communication and ensuring a seamless experience.
- Problem Solving: Addressing client issues and complaints and working to resolve them effectively.
- Sales and Revenue Growth: Supporting market engagement and lead generation in alignment with global revenue objectives by identifying and reporting upselling and cross-selling opportunities.
- U.S. Performance Monitoring: Tracking account performance, preparing reports, and presenting key metrics to Global Teams.
- Strategic Business Development
- Support identification and evaluation of new business opportunities in the U.S. market under global strategic direction.
- Execute activities aligned with long-term commercial strategy set by Global Teams in line with SHL Medical’s growth objectives.
- Monitor market dynamics and competitor activities.
- Lead Generation and Opportunity Management
- Generate, qualify, and nurture leads.
- Build strategic partnerships with existing and new clients.
- Support sales cycle activities until handoff to project execution teams under global oversight.
- Proposal and Contract Development
- Acts as a liaison between potential customer and Global commercial leadership to support contract discussions
- Coordinate proposals, quotations, RFIs, RFQs, and commercial contracts preparation under guidance from Global Teams.
- Support negotiations efforts led by Global Teams.
- Collaborate cross-functionally to ensure compliant contracts.
- Customer and Stakeholder Engagement
- Deepen customer relationships and understand technical/commercial needs.
- Engage with stakeholders at multiple levels.
- Represent SHL at industry events.
- Project & Process Support
- Participate in design reviews and provide customer insights.
- Improve internal sales processes and CRM systems.
- Ensure smooth project transitions.
- Additional Responsibilities
- Communication Skills: Excellent verbal and written communication, including presentation skills.
- Interpersonal Skills: Building rapport and establishing trust with clients.
- Negotiation Skills: Supporting the successful negotiation of contracts and agreements.
- Problem-Solving Skills: Identifying and resolving issues effectively.
- Analytical Skills: Analyzing data and identifying trends to improve client relationships.
- Project Management Skills: Managing multiple projects and initiatives simultaneously.
- Sales Skills: Support the identification and pursuit of new business opportunities.
- Customer Relationship Management (CRM): Utilizing CRM systems to manage client interactions and data.
- Manage and report commercial pipeline.
- Facilitate cross-functional alignment.
- Track and report KPIs and key metrics.
- Support key account management efforts in coordination with Global teams.
- Gather and report market intelligence to support Global strategic decisions.
- Mentor junior BD staff (if applicable).
- Bachelor’s degree in engineering, Life Sciences, Business, or related field required.
- Master’s degree or MBA preferred.
- 10+ years in business development or sales in pharma/medical devices.
- Proven success in complex B2B sales.
- Experience with contract manufacturing services preferred.
- Strong negotiation and communication skills.
- Excellent presentation and strategic thinking skills.
- Deep industry understanding and cross-functional leadership.
- Proficiency in CRM and Microsoft Office tools.
- Competitive compensation package
- Modern working environment with state-of-the-art facilities and technologies
- Challenging assignments in a fast growing and innovative industry
- Position in a dynamic, international team of highly skilled professionals
- Various opportunities for personal and professional development within a global organization
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