Data Systems Support Representative I

Position Description

• Individuals in this position monitor, enter, transmit, and report on the data collected in the agency’s Electronic Health Record system. Provides operational and consultation support to field and professional staff.
• Work is performed under the direct supervision of the E.H.R Data Coordinator.

Position Expectation

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity.

Primary Duties and Responsibilities

1. Advises EHR Data Coordinator and unit staff regarding any operation problems with Credible system.
2. Gathers, collates, and prepares documents, materials, and information required for County, State, and Federal contracts for the purpose of data entry and/or batch upload into internal and external Electronic Health Records.
3. Monitor and process incidental service logs for compliance and accuracy prior to billing.
4. Enter incidental rate, incidental service type, and approve incidental services that meet compliance for billing into Electronic Health Record.
5. Scan and upload documents into Electronic Health Record when necessary.
6. Monitor and Input Pregnant Postpartum and Women with Dependent Children (PPWDC) Outcome data.
7. Monitor and respond to IT Help Desk Tickets as needed.
8. Keep information confidential.
9. Comply with data integrity and security policies.
10. Ensure proper use of office equipment and report any issues at time of occurrence.
11. This position qualifies for short and long-term telecommuting per policy 100.007 – Telecommuting Guidelines.
12. Performs other reasonable and related duties as assigned.

Minimum Training and Experience

• A high school diploma or GED and at least two (2) years of data entry or clerical experience are required.
• This position requires a working knowledge of the following computer software programs or equivalent: Microsoft Office, Microsoft Outlook, Excel, and Teams. The ability to type at a rate of thirty (35) correct words per minute is required, but sixty (60) words per minute are preferred.
• Requires the ability to work independently and to consistently exercise discretion and independent judgment.
• The ability to manage and process high volumes of data accurately.
• Attention to detail and ability to concentrate for extended periods.
• Excellent verbal and written communication skills.

This position requires a level 2 background screening: https://info.flclearinghouse.com

Tri-County Human Services, Inc. is an equal opportunity employer. M/F