Customer Sales Support Specialist

: The company

Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewelry, watch movements and components. It is the world's largest watchmaking group, and supplies nearly all the components required for the watches sold by its 16 individual brands and the multi-brand retail companies Tourbillon and Hour Passion.

Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves working with our internal brands, distribution facilities and our customers. Normal working hours will be from 9:00am - 6:00pm or 10am - 7pm, Monday through Friday. We are looking for somebody who has flexibility to work additional hours if needed during our high seasons.

Customer Service Representative - Temporary Position

Our candidate will initially join as a temporary employee. Based on their performance and alignment with our company culture, we hope to transition them into a permanent position.

Profile

• Excellent communication skills a MUST, both verbal and written.
• Works well in fast-paced environment servicing same day business for our distribution channel across the United States.
• Works well as a team player but understands how to prioritize and manage their individual workload too.
• Responsible to work a call center answering phones, placing orders, and providing shipping
• Provide support to our brands and re-sellers.
• Respond timely to email inquiries and facilitate departmental deadlines and goals.
• Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.
• Answer all queries in a professional, honest and straightforward manner.
• Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.
• Must be highly organized with superior follow-up skills.
• Assist in providing initial training to new agents as and when required.
• Explain/demonstrate the benefits of clients' products.
• Flexibility to work additional hours during peak season.
• Learn new tasks as needed for upward growth (team and individual!)
• Be a dependable and reliable team player.

Professional requirements

• Are you a people person?
• Are you an excellent communicator with people from all walks of life?
• Are you exceptionally skilled at handling complaints and difficult situations? Than this job is for you.
• Must be extremely friendly and easy to talk to.
• Some experience working with the general public or call center environment.
• Must have a driving team ambition and be goal oriented.
• Have the ability to make quick and appropriate decisions that will benefit the company and our customers.
• Genuinely likes to learn and values the importance of product knowledge.
• Previous experience in a consumer/e-Commerce environment a plus.
• Proven record of dependability and reliability is essential.
• Proficient in Microsoft Office.
• SAP Knowledge a definite advantage.
• Being bilingual in English and Spanish is a plus.
• High School Diploma and some college is a plus.
• Must be a skilled listener - customers will tell you what they want.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 23 days of PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

Job Reference: SGUS_01967